Receptionist (Part-time) - Naperville, United States - SLHeeley Tax Preparation Services
2 weeks ago
Description
Job Summary
SLHeeley Tax provides individuals and businesses with a variety of accounting services. We are looking for a receptionist.
To be considered for this position, you
MUST include your resume
AND a well-written cover letter explaining why you are a good fit for this position.
The receptionist will handle the flow of people through the business, ensure all reception duties are completed accurately and delivered with high quality and in a timely manner.
Responsibilities
- Serve clients by greeting, welcoming, directing, and announcing them appropriately
- Answer, screen, and forward any incoming phone calls while providing basic information when needed.
- Take detailed messages and deliver them to appropriate team member
- Receive and sort daily mail and deliveries
- Send/track certified mailings
- Maintain security by following procedures and controlling access (monitor who enters, keeping credit card processing information secure)
- Update appointment calendars, schedule appointments, pull files for appointments
- Perform other clerical duties, such as filing, photocopying, scanning, collating, and faxing
- Create folders for new clients
- Ensure waiting area is tidy
- Keep front desk tidy and presentable with necessary materials (pens, intake forms, paper, etc.)
- Contact clients for payments/signatures as needed
- Process credit card payments
- Complete daily check deposits
- Monitor and request office supplies
- Keep updated records and files
- Follow communication procedures, guidelines, and policies
- Provide assistance and support to staff and visitors
- Efile tax returns and track status in system
- Complete other assigned duties as needed
- Contribute to team and projects as needed
Requirements:
- Proficiency with Microsoft Office Suite
- Professional appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive in dealing with issues
- Ability to organize, multitask, prioritize, and work under pressure
- Ability to problem solve
- Familiarity with office machines
- Proficient in English
- Problemsolving skills
- Customer service orientation
- Strong phone contact handling skills and active listening skills
- Strong interpersonal and communication skills
- Excellent analysis skills
- High School Degree
Hours:
Monday through Thursday - daytime hours between 8:30am and 4:30pm
Friday - hours between 8:30am and 2:30pm
Monday - Thursday: Possible available hours will be between 8:30am and 8:30pm
Friday - Saturday: Possible available hours will be between 8:30am and 5:30pm
Benefits:
Retirement match, paid time off, and annual bonus
Pay:
$ $19.00 per hour
Expected hours:
per week
Benefits:
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (required)
Experience:
- Customer service: 2 years (preferred)
Work Location:
In person
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