Fire Alarm Service Sales - Houston, United States - Super Recruiter LLC

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

SERVICE SALES

JOB DESCRIPTION

Job Responsibilities include but are not limited to:

  • Transfer deficiencies noted in inspection reports to deficiency logs and prepare proposals
  • Create deficiency proposals as outlined in standard operating procedures
  • A continued commitment in pursuit of new customers by scheduling sales calls, follow up leads and utilizing outlined market strategies
  • Meet or exceed sales budget goals set by service operations manager
  • Promote a positive ongoing relationship with customers and end users
  • Estimate hard bid contracts and provide a proposal to the customer on the bid date
  • Conduct job site surveys to ensure the accuracy of the estimate
  • Prepare assigned reports needed for invoicing (Customer set up sheet)
  • Maintain inspection and service sales log for all deficiencies and service bids and proposals
  • Demonstrate effective communication skills when interacting with all internal and external customers
  • All other duties assigned

Expectations:


  • Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
  • Safety First
  • Start each meeting with a Safety Topic
  • Ensure Safe Driving of Company Vehicle or Personal Vehicle
  • Complete weekly Bid Logs to track monthly Close Ratios and total Bids Won (i.e. 1015%, 1.5M)
  • Provide estimate and required budget details for all jobs bid
  • Provide detailed Scope Sheets for all jobs bid
  • Pursue Bid Tabs for all estimates that are not awarded
  • Maintain a Global Customer View for opportunities to expand leads and relationships across product lines and customer portfolio
  • Maintain an Account Ownership mindset to ensure Customer Satisfaction and Customer Retention
  • Maintain Customer contacts and appointments on Outlook calendar that is accessible by Manager
  • Ensure New Customer Development (minimum of 2 to 4 new customer/year)
  • Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
  • Review Notices and Liens reports, contact customers as needed, and respond to Accounting team with updates
  • Submit Expense Reports timely; ensure expenses are targeted and approved in advance
  • Maintain an Active Membership with Organizations to promote leads and support customer relationships 2 organizations with 68 functions/year
  • Actively Participate in required Weekly/Monthly/Quarterly team meetings


  • Proposals

  • Use Proposal Numbers
  • Initials plus year i.e. SP210
  • Ensure proper formatting, details are complete, with a professional appearance
  • Participate in ongoing training
  • SOPs, Codes/Technical, Customer Service, Software, etc.
  • Review Profitability reports for accuracy and estimation improvement opportunities
  • Support and Ensure Adherence with Company SOPs
  • Job Set Up, Contracts, Change Orders, Accounting Processes, Subcontractors, etc.
  • Teamwork maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
  • Actively participate in Lunch N Learns, events, trade shows, etc.
  • Partner with Marketing and Business Development Team
  • Know the Allied "Why" maintain a consistent message

Knowledge:


  • Minimum education of High School Diploma or Equivalent
  • General understanding of Microsoft office products

Work Experience:


  • Previous experience with customer service in an office setting
  • Sprinkler Sales experience

Skills and Competencies:


  • Strong verbal skills and written communication, and time management skills
  • Ability to take direction from upper management
  • Accurately complete and maintain all paperwork
  • Demonstrate positive teamwork and ability to be a team leader and mentor
  • Maintain a clean and safe work environment

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