senior help desk lead - Washington, DC

The Help Desk Lead is responsible for managing and coordinating Tier I/II/III Help Desk support and Asset Management. · This role leads a team of technicians providing broad-based technical support to end-users in a high-profile environment. · The Help Desk Lead ensures professio ...

The Help Desk Lead will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III. · ...

BAE Systems is seeking a Helpdesk Lead to provide support to our government customer on an upcoming opportunity. · ...

You are the voice of support and the driver of user productivity. By leading our help desk operations you ensure that every technical challenge faced by our federal client is met with a swift effective and empathetic resolution.What You Will Achieve · You will guide a team of sup ...

We are seeking a Helpdesk Lead to provide support to our government customer on an upcoming opportunity. · The Help Desk Lead will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, · Tier I (phone and e-mail) · Tier II ...

+Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. · + · The Help Desk Lead will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III. · ...

· Requirements: · • U.S. citizenship is required · • Ability to obtain and maintain a Public Trust clearance as required by contract. · • This position is onsite at designated DOJ locations based on contract requirements · Qualifications and Experience: · • Bachelor's Degree wit ...

We are seeking a Helpdesk Lead to provide support to our government customer on an upcoming opportunity. · Information Technology Infrastructure Library V4 (ITIL 4) certification. · Minimum of 5-8 years overall experience with increasing responsibilities in information systems ma ...

We are seeking an experienced Help Desk Lead to oversee the Tier 1 Help Desk team ensuring adherence to schedules and industry best practices. · The Help Desk Lead must manage ticket workflows train staff and maintain high levels of customer service. ...

We are seeking an experienced Help Desk Lead to oversee the Tier 1 Help Desk team, · ensuring adherence to schedules and industry best practices. · The Help Desk Lead must manage ticket workflows, train staff, and maintain high levels of customer service.Oversee and manage all as ...

Koniag IT Systems,LLC, a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This opportunity will require the candidate to work onsite in downtown Washington, DC five (5) days per week; Monday through Fri ...

We are seeking a Helpdesk Lead to provide support to our government customer on an upcoming opportunity. · Information Technology Infrastructure Library V4 (ITIL 4) certification. · Minimum of 5-8 years' overall experience with increasing responsibilities in information systems m ...

· We are seeking a Help Desk Lead to support a law enforcement customer in Washington, DC. This position is contingent on contract award, and in this role you will:  · Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, ...

Provide customer support over the phone, email or chat by troubleshooting, diagnosing and resolving technical inquiries utilizing all available tools and resources to solve the customer's problem. · ...

We are seeking an experienced Help Desk Lead to oversee the Tier 1 Help Desk team, · ensuring adherence to schedules and industry best practices. · The Help Desk Lead must manage ticket workflows, train staff, and maintain high levels of customer service.Oversee and manage all as ...

+ Manage ticket workflows and train staff to ensure high levels of customer service · + Oversee and manage all aspects of the Tier 1 Help Desk team · + Ensure coverage and adherence to work schedules. · Ascella Technologies is an Equal Opportunity Employer. ...

The Senior Help Desk Lead is responsible for overseeing day-to-day help desk operations in support of mission-critical government systems. · ...

The Senior Help Desk Lead is responsible for overseeing day-to-day help desk operations in support of mission-critical government systems. · Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field. · Minimum of 10+ years o ...

Position: Service Desk Lead · Location: Alexandria, VA · Work Environment: Hybrid · Clearance Required: Secret · Status: Contingent Upon Contract Award · Knowesis is seeking a proactive and customer-focused Service Desk Lead to oversee Tier I and Tier II IT support operations f ...

· Labor Category: Service Desk Lead · Location: Onsite/Hybrid (as required by customer) · Clearance: Active SECRET (DoD/DCSA) required · Citizenship: U.S. Citizenship required · Overview · The Service Desk Lead oversees day-to-day operations of the IT Service Desk, ensuring time ...