Restaurant Host - Boston, United States - The Langham Boston
Description
PURPOSE AND OBJECTIVES OF POSITION
The Host is a member of the Food and Beverage team that assists in ensuring that Langham Hotel guest service and food and beverage standards are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Greet and seat guests- Answer the telephone/take reservations/manage Opentable reservations- Stock Menus and make sure they are clean and free of blemishes- Responsible for handling guest requests.- Provide maximum levels of guest service while maintaining Langham Hotel standards.- Report to duty as scheduled by manager according to operating hours with flexibility- Receive takeout orders via phone and in person, make sure guests receive their orders
SUPPORTIVE FUNCTIONS- Assist server/busser/barback/bartender as needed- Additional duties not mentioned above may also be requested by supervisor
JOB KNOWLEDGE, SKILL AND ABILITY/ EDUCATION AND/OR EXPERIENCE- Use written (verbal/visual) sources of information, e.g. read reports, procedural documentation, and reference materials.- Use verbal auditory sources of information.- Use non-verbal auditory sources of information, e.g. alarms.- Use oral communication to perform work, e.g. answer telephone, and receive visitors.- Make minor decisions requiring limited judgment, e.g. task sequencing, and Make general decisions in the absence of specific directions, e.g. prioritizing workload- Must have related previous experience in similar environment- React well and remain in control when working with high volume under pressure- Attend monthly department meeting and provided trainings- Demonstrate team playing skills at all times.- Have positive attitude and set example among colleagues- Must be able to work PM schedule based on restaurant hours of operations.
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