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    Guest Assistant - Dallas, United States - Tryfacta

    Tryfacta
    Tryfacta Dallas, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    About US:
    Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

    Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)

    Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

    Job Summary:

    Tryfacta is seeking a Guest Assistant for our client in Dallas, TX, 75261. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now

    Position Title: Guest Assistant
    Location: Dallas, TX, 75261
    Duration: 3 months with possibilty of extension
    Work Schedule:
    Tue - Fri 5:30 am to 4:00 pm
    Wed - Sat 5:30 am to 4:00 pm
    Mon - Fri 7:30 am to 4:00 pm
    Mon, Tue, Wed, Sat & Sun 3:30 pm to 12:00 am

    Responsibilities for this position include, but are not limited to:


    Major Responsibility:

    • Greeting airport guest, answering questions and providing directions to parking areas, terminal gates, etc
    • Observing passenger loading areas to monitor commercial operations loading passengers and bags into vehicles.
    • Monitors the activity of ground transportation operation to ensure compliance with Code of Rules and Regulations.
    • Reports illegal Ground Transportation activity or emergency situations to supervisor and DPS.
    • Works outdoors for extended periods in inclement weather and in conditions containing dust, vehicle emissions, fumes and noise.
    • Stands and walks for prolonged periods of time.
    • Enjoy frequent interaction with airport guests, providing them with world class service.
    • Communicate clearly via two way radio, telephone, and face to face in English.
    • Quickly understand written and oral instructions, work well with minimal supervision.


    GENERAL SUMMARY:

    Under general supervision of the Ground Transportation Shift Supervisor, monitors the activity of commercial ground transportation operators at airport passenger loading areas and administers transportation rules and regulations; provides customers with information and assists customers reporting problems with commercial operators.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    1. Monitors the activity of ground transportation operations to ensure compliance with Code of Rules and Regulations and writes reports of noncompliance.
    2. Monitors assigned ground transportation loading area to identify activity levels and plan for anticipated service needs.
    3. Uses a two-way radio or a telephone to verify the arrival of assigned commercial operators at assigned passenger loading areas and communicate service needs to Ground Transportation Dispatcher.
    4. Responds to requests for information from patrons and the public; provides complaint forms and assists customers in their completion; forwards complaints to supervisor to take appropriate action.
    5. Inspects dispatch tickets, driver's permit and driver manifests to verify operators are reporting to assigned locations; assists the Ground Transportation Dispatcher in reassigning commercial operators to different loading areas.
    6. Greets passengers and observes passenger-loading areas to monitor commercial operators loading passengers and baggage into vehicles.
    7. Keeps work area clean and ensures podiums are stocked with needed supplies.
    8. Reports illegal Ground Transportation activity or emergency situations to DPS by two-way radio or telephone.
    9. Testifies at Ground Transportation appeal hearings, parking adjudication hearings, and in municipal court to provide case-related information.
    10. Distributes guides to passengers.
    11. Tracks the number of cabs at the stand.
    12. Assists in the evacuation of the terminal area when necessary.


    To be considered for this position, you should have: [ Skills, Education, or Experience]

    MINIMUM REQUIREMENTS:

    • One (1) year customer service experience.
    • Completion of high school curriculum or equivalent.
    • Possession of a valid Class C driver's license.
    • Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport's Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
    • This is a designated safety sensitive position as defined in DFW Airport's Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.


    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

    • Ability to work flexible hours and rotating shift assignments.
    • Ability to understand and follow oral and written instructions.
    • Ability to prepare and maintain routine records and reports on a computer.
    • Ability to think and act quickly in emergencies.
    • Ability to communicate clearly over two-way radio.
    • Ability to communicate clearly, pleasantly, and effectively, both orally and in writing, and remain calm in stressful situations.
    • Ability to maintain effective working relationships with other departments and to deal with difficult public relations problems.


    DESIRABLE:

    • Ability to speak a foreign language.
    • Ability to ride a Segway after receiving training by Airport staff.


    EFFORTS:

    • Works in and around Airport terminals and passenger loading areas.
    • Works outdoors for extended period in inclement weather and in conditions containing dust, vehicle emissions, fumes, and noise.
    • Stands and sits for prolonged periods of time.
    • Exchanges information by telephone, in person, and by two-way radio.
    • Drives to locations on Airport property.

    Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

    Company DescriptionAbout US:
    Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

    Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)

    Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

    Company Description

    About US:\r
    Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.\r
    \r
    Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)\r
    \r
    Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
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