Training Manager - Fredericksburg, United States - Revelations Counseling & Consulting LLC

Revelations Counseling & Consulting LLC

Verified Company

Fredericksburg, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Location:
Remote

FSLA Status:
Exempt

Reports to:
Deputy Program Manager

EEO Category:
First/Mid-Level Managers

Job Summary:

The Training Manager will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.

_ Supervisory Responsibilities:
_

Oversees the daily activities of training associates and consultants.
Conducts performance evaluations that are timely and constructive.

_ Duties/Responsibilities:
_

Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
Ensures that training materials and programs are current, accurate, and effective.
Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
Identifies problems and opportunities such as operational changes or industry developments that training could improve.
Conducts or facilitates required and recommended training sessions.
Collaborates with vendors and thirdparty training providers to arrange employee registration for and participation in outside training programs.
Ensures that training milestones and goals are met while adhering to approved training budget.
Prepares and implements training budget.
Performs other related duties as assigned.

_ Required Skills/Abilities:
_

Excellent verbal and written communication skills with strong graphic design ability.
Thorough understanding of training processes.
Ability to moderate large groups.
Extremely organized and detailoriented.
Proficient with Microsoft Office Suite or related software.

**_

Education and Experience:
_**
_ Required_

Bachelors degree in Communications or related experience required.
At least two years of experience in training with one year of supervisory experience required.
U.S. Citizenship
Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
3+ years' experience in a contact center customer service environment

_ Preferred_