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    Customer Service Agent - Jacksonville, United States - CBX Global

    CBX Global
    CBX Global Jacksonville, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Description: The Freight Forwarding Customer Service Agent handles customer shipments, from the planning stage to the actual movement, and performs delivery follow-up. The job addresses domestic and international shipments while ensuring import/export regulations compliance.

    Responsibilities:

    • Provide exceptional customer service while building relationships with new and existing customers.
    • Manage all inquiries and requests promptly.
    • Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.
    • Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).
    • Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.
    • Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).
    • Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.
    • Assist with communications to carriers when issues arise.
    • Responsible for managing several on-hand reports.
    • Compile and submit accurate, regular, and timely reports as requested.
    • Immediately reports and documents irregularities to supervisors.
    • Performs other tasks as necessary.
    Required Skills/Abilities:
    • Excellent verbal and written communication skills in English (required) and Spanish (preferred).
    • A college degree is preferred, not required.
    • Good management and organizational skills.
    • Strong problem-solving skills.
    Education and Experience:
    • A college degree is preferred, not required.
    • At least one year of Logistics or freight forwarding experience is preferred.
    • At least one year of direct customer service experience.
    • At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).
    Physical Requirements:

    None

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