Front Desk Associate - Jacksonville, United States - Microtel Inn & Suites by Wyndham
Description
Responsibilities
Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Types:
Full-time, Part-time
Pay:
$ $16.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work setting:
- Inperson
Experience:
- Hotel experience: 2 years (preferred)
Work Location:
In person
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