Jobs
>
Iowa City

    Field Service Automation Engineer - Iowa City, United States - Abbott Laboratories company

    Abbott Laboratories company
    Abbott Laboratories company Iowa City, United States

    4 weeks ago

    Default job background
    Description

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

    PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.

    About Abbott

    Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and technology.

    Working at Abbott

    At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to:

    • Career development with an international company where you can grow the career you dream of.
    • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
    • An excellent retirement savings plan with high employer contribution
    • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
    • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
    • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

    The Opportunity

    The Field Service Engineer Automation is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

    Territory/Location

    • This position is a remote position.
    • Qualified candidates must currently live in the Iowa City area.
    • Travel up towards to 20%

    What Youll Work On

    • Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
    • Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
    • Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need.
    • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
    • Plan and prioritize customer visits and activities to do in each account.
    • Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customers ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
    • Coordinate order, delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
    • Responsible for Service Contract Sales at assigned accounts.
    • Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
    • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.

    Required Qualifications

    • Associates Degree or equivalent experience.
    • 2 years of relevant experience with instrumentation utilized in a laboratory environment
    • 2 years of experience interfacing with customers.
    • Travel 20%

    Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

    Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

    Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

    Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

    The base pay for this position is $31.55 $63.15 per hour. In specific locations, the pay range may vary from the range posted.

  • Danaher Corporation

    Automation Controls Engineer

    2 days ago

    Danaher Corporation Coralville, United States

    Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart de ...

  • Omega Enterprises

    Automation Engineering Engineer

    1 week ago

    Omega Enterprises Martelle, United States

    HOLBORN is on the move: Join us in driving the energy transition forward and contribute to a low-carbon future with Martelle. As a progressive and energy-efficient company, we offer you the ideal framework to actively participate in innovative concepts and green projects. To supp ...

  • Danaher Corporation

    Automation Controls Engineer

    1 week ago

    Danaher Corporation Coralville, United States

    Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand Controls Engineer, Automation, ...

  • Danaher Corporation

    Automation Controls Engineer

    5 days ago

    Danaher Corporation Coralville, United States

    Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart de ...

  • Danaher Corporation

    Automation Controls Engineer

    4 days ago

    Danaher Corporation Coralville, United States

    Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart de ...

  • Integrated DNA Technologies

    Automation Controls Engineer

    1 week ago

    Integrated DNA Technologies Coralville, United States

    Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart de ...

  • Integrated DNA Technologies

    Automation Controls Engineer

    5 days ago

    Integrated DNA Technologies Coralville, United States

    Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart de ...

  • Abbott

    Field Service Automation Engineer

    1 week ago

    Abbott Iowa City, United States

    Job Description · Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and bra ...

  • Abbott Laboratories

    Field Service Automation Engineer

    4 weeks ago

    Abbott Laboratories Iowa City, United States Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...

  • Baker Group

    automation engineer

    2 weeks ago

    Baker Group Cedar Rapids, United States

    Job Description · Job DescriptionAutomation Engineer · Department: Automation · FLSA Designation: Non-Exempt · Reports To: Automation Engineer – Team Leader · PURPOSE · Provide technical start-up, checkout and programming for Building Automation and Control Systems. Maintain and ...

  • Phoenix Industries

    Software engineer for automation solutions in the banking sector

    1 week ago

    Phoenix Industries Upper Fruitland, United States

    We are looking for a Software Engineer for Automation Solutions in the Banking Sector (m/f/d) at our location in Fellbach (full-time). · Job ID 1884 · Finanz Informatik Solutions Plus is a highly skilled IT service provider. We develop customized software systems that inspire, de ...

  • ESCO Group

    Sr. Automation Engineer

    3 weeks ago

    ESCO Group Marion, United States

    Job Description · Job DescriptionSalary: · SENIOR AUTOMATION ENGINEER · ESCO Group's vision is to be a leader in our marketplace as valued by our key stakeholders: our clients, employees, suppliers, community, and shareholders. · The position of Senior Automation Engineer will ...

  • Schneider Electric

    Automation and Controls Engineer

    18 hours ago

    Schneider Electric Cedar Rapids, United States

    What do in this position? · Identification & elimination of production barriers for various levels of automation including: presses, welders, conveyors, automated assembly, and robotics · Put in place controls systems like process interlocks, new HMI's for equipment, QR code sc ...

  • ESCO Group

    Sr. Automation Engineer

    1 week ago

    ESCO Group Marion, Iowa, United States Permanent

    · The position of Senior Automation Engineer will be a part of ESCO Groups' Automation Team and will be responsible for being a leading Senior resource for automation projects. · OBJECTIVES YOU WILL MEET · As the Senior Automation Engineer, you will be responsible for providin ...

  • Bridgestone Americas

    Director of Automation Engineering

    1 week ago

    Bridgestone Americas Muscatine, United States

    **Company Overview** · Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a sala ...

  • Schneider Electric

    Automation and Controls Engineer

    4 weeks ago

    Schneider Electric Cedar Rapids, United States

    What do in this position? Identification & elimination of production barriers for various levels of automation including: presses, welders, conveyors, automated assembly, and roboticsPut in place controls systems like process interlocks, new HMI's for equipment, QR code scanners, ...

  • Schneider Electric

    Automation and Controls Engineer

    3 weeks ago

    Schneider Electric Cedar Rapids, United States

    What do in this position? Identification & elimination of production barriers for various levels of automation including: presses, welders, conveyors, automated assembly, and robotics · Put in place controls systems like process interlocks, new HMI's for equipment, QR code scan ...

  • Schneider Electric Norge AS

    Automation and Controls Engineer

    4 weeks ago

    Schneider Electric Norge AS Cedar Rapids, United States

    What do in this position? · Identification & elimination of production barriers for various levels of automation including: presses, welders, conveyors, automated assembly, and robotics · Put in place controls systems like process interlocks, new HMI's for equipment, QR code scan ...

  • University of Iowa

    Senior Systems Administrator

    4 weeks ago

    University of Iowa Iowa City, United States

    Job Function:Information TechnologyJob Family:System Administration and System Programming · Job Code: PIF3Classification Title:Senior Systems Administrator · Pay Level: 5BWorking Title:Senior Systems Administrator · Position Summary: The College of Public Health Department of In ...

  • RSM

    Cyber Testing Director

    3 weeks ago

    RSM Iowa City, United States Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...