Office Services - Boston, United States - Epiq Systems, Inc.

Epiq Systems, Inc.
Epiq Systems, Inc.
Verified Company
Boston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
It's fun to work at a company where people truly believe in what they are doing


Job Description:


The Site Manager is a key leader responsible for ensuring our clients and their guests benefit from The Epiq Experience when they interact with Office Services, Reception and Hospitality.

The Manager serves as a Concierge for the client, tending to and anticipating guest needs and leading by example for the rest of the Office Services & Hospitality staff.

The Manager also ensures the safe handling and setup of food services.

The Site Manager is responsible for ensuring smooth Event Center operations, pleasant interactions with all Epiq staff, and impeccable service recovery when challenges or issues arise.


Responsibilities:


  • Lead a team of Hospitality Specialists and Receptionists in providing elevated hospitality services, food setup and catering services to our client and their guests in accordance with The Epiq Way and delivering on the promise of The Epiq Experience.
  • Provide vision, leadership, and strategy that inspires Epiq staff to deliver exceptional guest services at all times
  • Collaborate with Client leaders to define success metrics, incorporating the Voice of the Customer with Epiq Service Standards
  • Create and execute strategies to achieve these goals
  • Lead event and room set ups in accordance with established hospitality standards and to meet client special requests
  • Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc.
  • Utilize various software and event planning programs effectively
  • Interface with IT for equipment assistance and incident escalations as needed
  • Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
  • Work closely with the client's staff to ensure seamless daytoday operations
  • Monitor and manage conference room / hoteling (flex) office schedule utilizing client's conference room scheduling software
  • Maintain neatness and organization of the Conference Center / hoteling (flex) offices
  • Perform general administrative duties as requested including check requests, invoice reconciliation, payroll approval, etc.
  • Responsible to manage coverage and support of our Legal Production Center

Job Requirements:

  • Bachelor's Degree preferred or equivalent years of directly relevant work experience
  • A minimum of 5 years of client serviceoriented experience in the Hospitality field or setting
  • Proven success as a customer service manager ; strong guestfocused mentality and proven ability to inspire hospitality teams to deliver consistently highquality guest service while operating independently
  • Ability to function with a high level of patience, tact and diplomacy in handling any complaint and/or situation
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
  • Working knowledge of Microsoft products including but not limited to Outlook, Power point, Word, and Excel etc.
  • Understanding of Event Management Systems (EMS) and Property Management System (PMS) programs
  • Able to speak clearly so listeners understand; identify and understand the speech of another person
  • Demonstrate excellent organizational skills, communication skills, and problemsolving skills
  • Strong initiative required; ability to work independently with mínimal direct supervision
  • Flexibility to adjust work schedule to manage Client events as needed, including some evenings and/or weekends
  • Ability to lift or move 40 lbs. or greater
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
More jobs from Epiq Systems, Inc.
See all jobs of Epiq Systems, Inc.