Game Master Part-time - Middletown, United States - Escape The Mystery Room/ All in Adventures

Description

GAME MASTER /MYSTERY ROOM ASSOCIATE

When people ask us what we do as a company, we simply reply by saying "we connect people through shared, interactive fun".

WHEN YOU BECOME ONE OF OUR ASSOCIATES, YOU:

• Display Outstanding Customer Care
• Show Great Attention to Detail
• Communicate Effectively
• Help Drive/Achieve the 3 Rs (Revenue, Rewards & Online Reviews)
• Demonstrate the Utmost Level of Professionalism
• Collaborate With Your Fellow Teammates
• Instill Trust/Show High Integrity
• Possess A Positive "All In" Attitude

We're looking for an energetic, service-oriented individual to join our team as a Mystery Room Associate at the Crystal Run Galleria Mall in Middletown, New York

All in Adventures was launched in 2014 with a simple mission: to connect families, friends, coworkers, students, and a host of others together through shared fun in a socially interactive environment.

Visiting guests get the chance to either become real-life mystery detectives, game show contestants, axe throwers, or interactive room champions.

Today, the brand has grown to roughly 30 locations offering a wide variety of family-focused, experiential game activities.

In 2018 we were voted World's Best Escape Room and have even been featured on an episode of the Real Housewives of Atlanta.

We're on a mission...

to become the leader in providing an interactive and engaging entertainment experience through exceptional guest service, game experience and value and we can't do that without great Associates who have a true passion for making customers happy.

We are currently looking for a goal-oriented, enthusiastic part-time
MYSTERY ROOM ASSOCIATE to join our super engaged, guest-centric team of Associates.

This isn't your typical "retail" role.

As a Mystery Room Associate with AIA, your primary goal is "to facilitate fun" by constantly interacting with, and servicing visiting players as they arrive for their reserved game times This is a great opportunity for anyone excited for the chance to grow and develop with a company that is looking to change the face of how people interact socially through live games and activities.

If you are looking for a new role with tons of variety...


this is the job for you:


WHAT WE'RE LOOKING FOR IN OUR MYSTERY ROOM ASSOCIATES:

• Represent the All In Adventures brand in a friendly and professional manner during every customer/employee interaction
• Exhibit polite, respectful behavior as guests enter and experience the venue
• Go above and beyond to meet their needs actively looking for ways to wow our visiting guests
• Achieve team and individual goals by promoting and selling all AIA game services and VIP Reward offers
• Enthusiastically greet new guests as they arrive for their scheduled appointments, or simply stop in to inquire about the experience
• Use excellent verbal skills as you provide information to guests about the overall game experience, room options, and safety rules
• Exhibit good manners as you guide each guest to their selected game room
• Even if they beg, don't give away clues simply help our guests get moving again by providing a (teenytiny) hint
• Be there to support, encourage, and affirm their game strategy as they exit their rooms plus invite them back in the future after you take a keepsake photo using our greenscreen technology
• Be an active contributor to daily operations including the quick, sanitizing, and accurate recovery of each game room immediately after use
• Have an open ear to any guest who happens to express any dissatisfaction with their experience, escalating their grievances upward with urgency
• Arrange furniture, backdrops, props, or window displays, as outlined by company standards
• Ensure signage, written game clues, etc., reflect appropriate changes in themed promotions and uphold company guidelines
• Perform daily opening/endofday tasks

REQUIREMENTS FOR CONSIDERATION... (DON'T
OVERLOOK THESE IMPORTANT CLUES
)

• High School diploma (or GED) 1 year of previous customer service experience
• Able to lift up to 50lbs
• Must pass 3 professional reference checks
• Able to work a flexible schedule, including
  nights,
  weekends, and
  holidays
• Ability to adapt to slow reservation days to fastpaced reservation days and/or large groups of 50 or more visiting players
• Multitasking capability and good time management skills
• Reliable Transportation

JOIN OUR TEAM AND YOU'LL ENJOY:

• A Fun/Casual, Family-Friendly Workplace
• Collaborative, Engaged Co-Workers/Managers
• Paid Training
• Work-Life Balance (Mystery Associates typically work varied 5 hour shifts between the hours of 10am 9pm)
• Career Advancement
• A Competitive Base Wage + A Potential Pay Increase After Just 90 Days + Paid Quarterly Bonus + Other Fun Incentives
• A Company That Encourages "Being Yourself" (we love selfproclaimed game nerds, and quirky, humorous, theatrical individuals)