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Center Manager - Jeffersonville, United States - Thrive
Description
Job Description
Job DescriptionAre you a passionate and results-driven individual with a background in the beauty industry? Do you excel in managing a team and providing exceptional customer service? We are currently seeking a talented and experienced Beauty Center Manager to join our team
Job Description
The Center Manager will oversee the assigned European Wax Center's (EWC) and pertinent operations. Responsibilities may be extended to any of the current and new locations as needed. The Manager will set goals with leadership, Associates and teams focusing on guest retention, growth and profitability. Will analyze and set targets and action plans around specific Key Performance Indicators (KPI's) pertinent to the center and individual associates while working with each Associate to help them achieve their goals and maximize their utilization. Plans will be tailored to individual Associates and if applicable coordinated with the Lead GSA's and Wax Trainer for specific details. Participation in weekly and monthly Management Meetings, and attendance at recommended local training sessions and conferences will be required (travel may be necessary).
JOB DUTIES AND RESPONSIBILITIES:
● Manage and grow the business based on goals established no less than monthly, quarterly and yearly with DO and DM.
● Continually demonstrate uncompromising service standards while following the prescribed EWC methodologies and processes.
● Foster a positive, ethical and professional work environment leading the way by example all the time while infusing the team with a passion for creating outstanding guest experiences.
● Provide retention efforts for our Guest Services Associates and licensed Wax Specialists.
● Observation and meetings w/ Associates should be documented and kept in personnel file as needed.
● Utilize all available information technology and available reports to assess individual Associate and center level performance. Provide regular reporting updates to DO as required.
● Be the "face of the center". Address Guest issues the same day or as soon as possible with proper, and immediate follow-up with Associates. Document and communicate with DO and DM throughout the resolution process. Assist Associates in learning from the situation; any follow up/plan of action should be documented and provided to DO and Center Development Manager and placed in file(s).
● Bi-Weekly individual 1 on 1 meeting with Associates to identify opportunities to improve daily responsibilities, corresponding metrics, address any concerns and coach your team.
● Maintain appropriate schedule and adjust through week as necessary based on Associate availability and optimal utilization.
● Be "on call" and to work flexible days and hours where applicable, train new associates and stay current on all new training material.
● Have full knowledge of all current promotions and talking points for Wax Specialists.
● Prepare and host monthly Strut Sessions to engage associates around center metrics, upcoming promotions, and to build team spirit.
● Work with DO and DM and maintain local relationships with businesses and attend Chamber of Commerce events to promote community relations. As needed, present to local Professional Beauty Schools for recruiting purposes.
● Continually recommend and communicate with the DO on all ongoing center operations and report results to Franchisee, regional representatives and corporate management as required.
● Responsible for the successful on-boarding of new Associates and validating all pertinent information is collected by the Associate for the Human Resource and Payroll applications with individual additions and changes as well as bi-weekly payroll information including hours, commissions, bonuses etc.
● Manage and execute payroll including calculating bonuses and allowances.
● Invoice management.
● Responsible for tracking and ordering Center Product Inventory and Supplies.
● Feedback and correspondence with Associates and Managers should be documented in email.
● Be a "Brand Ambassador" by following the EWC process, using products and believing in EWC.
● Lead the team in KPIs and Metrics when covering GSA tasks.
EDUCATION AND EXPERIENCE:
● Cosmetology degree required
● Managing experience preferred
● 5+ years experience in beauty industry preferred
KNOWLEDGE, SKILLS AND ABILITIES:
● High energy required.
● Must be able to multitask.
● Act in a professional and ethical manner at all times while respecting the privacy of all Associates, Guests, as well as all confidential information shared by the Franchisee and/or DO related to "back-office" operations.
