Service Desk Analyst I (Req#1057) - Virginia Beach
6 days ago
Job summary
We are looking for a Service Desk Analyst I who will be responsible for answering technical support calls and responding to emails from our customers. The ideal candidate will provide accurate and efficient problem diagnosis and tracking through resolution.
The Essential Functions Of This Position IncludeProvide excellent customer service to our customers at all timesRespond to customer inquiries in person electronically and via phoneTroubleshoot problem solve and resolve customer issuesDocument track and monitor problems to ensure resolution in a timely mannerWork in a team environment and participate positively with the teamUpdate customers when issues are resolvedUpdate relevant issue tracking systems appropriatelyMentor train Service Desk Analysts
Benefits
ePlus offers a full range of medical financial and/or other benefits including 401(k) eligibility employee stock purchase program and various paid time off benefits such as vacation sick time personal leaveDetails of participation in these benefit plans will be provided if an offer of employment is extendedJob description
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