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    Front Desk Supervisor| Delta By Marriott Southbank Hotel - Jacksonville, United States - PM Hotel Group

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    Description

    What You'll Do:
    You will be at the center of the hotel's universe - the front office.

    You will have an opportunity to stretch your leadership muscles:

    as the front desk team leader, you'll be responsible for ensuring effective collaboration and teamwork among front desk staff.

    In addition, you'll get a glimpse of the business side of the front office:
    staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

    Here are a few other tasks you'll be responsible for on a daily basis:


    • Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
    • Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
    • Stepping in to complete daily hotel front desk tasks.
    • Assisting Guest Services Manager with monitoring performance and attendance.
    • Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

    Where You've Been:
    We're looking for someone with a High School diploma (or equivalent) and one to three years of related experience.

    No wallflowers wanted-you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems.

    A passion for customer service is an absolute must.


    When You're Here:


    Sometimes you'll be behind a desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more.

    You also must be able to accommodate varying schedules including nights, weekends and holidays.

    But wait, there's a great upside:

    in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.



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