Medical Receptionist - Bronx, United States - AdvantageCare Physicians
Description
Summary of Position- The Care Team Associate I serve as members of the Care Team and supports the team with nonclinical services and
Administrator and in collaboration with the Nurse Manager. The Care Team Associate I must understand basic medical
terminology, demonstrate customer service excellence, and support the care team to provide best in class care to our
patients
Principal Accountabilities
- Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests Works
and guests. Monitors patient flow in waiting room and assesses patients' and guests' needs as they wait. Proactively
resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving
patient service or clinical care issues as needed.
- Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy,
all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies
insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues.
- Checksin patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of
demographic and financial information using electronic systems as needed. Responsible for the integrity of the data.
Scans documents into the electronic systems, as assigned.
- Checksout patients at the end of the visit, verifying that patients have all required documentation prior to leaving
- Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including
correspondence, electronic task lists, and other written communication regularly throughout the business day to
enable timely knowledge of and response to written correspondence.
- Collects cash from patients for charges and copayments and provides patient receipts. Completes all necessary
day reconciliations. Makes reminder and "no show" calls. Prints schedules and confirms appointments. Sends
correspondence to patients' residences in order to remind, recall or reschedule appointments.
- Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing
medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the
preferred provider list and/or external provider list for the coordination of referrals. When requested, provide
patients with a list of three external specialists to satisfy their request to research and select their own specialty
provider.
- Reviews the referral WQ daily to address any referrals which may have been ordered in a nonface to face
and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other.
Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate
with patients on pre-and post-referral appointment matters.
- Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and
direction of the Practice Administrator, conducts regular outreach to identified "at
- risk patients" to reduce unnecessary ED visits and admissions.
- Maintains effective communication with patients, families, peers and other members of the health care team
- Attends all meetings as directed by practice administrator/designee. Demonstrates flexibility in the acceptance and
his/her responsibilities. Recognizes and performs duties which need to be performed although not directly assigned.
May be assigned, on a temporary and short-term
More jobs from AdvantageCare Physicians
-
Nuclear Medicine Tech Day Shift
Brooklyn, United States - 1 week ago
-
uas assessment nurse, ltss
New York, NY , USA, United States - 3 weeks ago
-
Outpatient Cardiology NP Opportunities
New York, NY, United States - 1 week ago
-
Outpatient Cardiology
New York, United States - 3 weeks ago
-
Medical Receptionist
Bethpage, United States - 2 weeks ago
-
Nuclear Medicine Tech
Brooklyn, United States - 1 week ago