SERVICE DESK TECHNICIAN - Anchorage, United States - Municipality of Anchorage

Description

SERVICE DESK TECHNICIAN (Information Center Consultant) - Range 14 / NON

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SERVICE DESK TECHNICIAN (Information Center Consultant) - Range 14 / NON

Salary

$64, $81,889.60 Annually

Location

Anchorage, AK

Job Type

Regular

Job Number

Department

Information Technology

Division

Direct Services

Opening Date

06/07/2024

Closing Date

6/18/2024 5:00 PM Alaska

• Description
• Benefits
• Questions

Job Information

Open to the general public and any current Municipal employee.

This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT: Information Technology

HOURS OF WORK: M-F, 8:00am-5:00pm

LOCATION: City Hall - 632 W 6th Ave

Example of Duties

This position is responsible for processing Information Technology incidents and service requests received via telephone, email, web, and in-person. Requests are documented, triaged, and either resolved at the Service Desk or escalated to another ITD resource as necessary. Provides technical advice, guidance, and informal training to customers using hardware and software programs. Troubleshoots and restores service by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Configures, installs, monitors, and maintains desktop software and hardware. Supports mobile workforce. Works in a team setting, sharing information and assisting others with calls. Performs other required duties as assigned.

Minimum Qualifications / Substitutions / Preferences

Education & Experience

High school diploma, GED, or equivalent, and five (5) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

OR

Associate's degree in Computer Science, or related field, and three (3) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

OR

Bachelor's degree in Computer Science, or related field, and one (1) year of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

Additional Requirements

Must possess a valid State of Alaska Driver's License at the time of hire.

Satisfactory Criminal Justice Information System (CJIS) background check within 30 days of hire.

Preference

Knowledge of Microsoft Windows (workstation) and Microsoft Active Directory.

Microsoft Office suite, and Microsoft O365.

Computer workstations, printers, and scanners. Windows, android, or IOS based mobile devices.

Additional Important Information

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to E-Verify is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant.

For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines. ) (Download PDF reader)

All required certifications and/or licenses must remain current for the duration of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process

Once an applicant clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. Note: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Employee Relations Department at during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at

The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:

Health / Medical Benefits:

• Medical/Dental/Vision/Audio
• Life Insurance
• Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts – Health and Dependent Care
• Health Savings Accounts

Retirement:

• State of Alaska Public Employee Retirement System (PERS) Program
• 401(k) and 457 Savings Plans

Employer Paid Benefits:

• Employee Assistance Program
• Paid Leave Plan
• 13 Paid Holidays

For an overview of our medical benefit package go to

01

In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).

Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.

If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.

Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

• Yes
• No

02

Are you a current Municipal employee?

• Yes
• No

03

Which best describes your level of education?

• None - less than high school
• High school diploma / GED / Equivalent
• Associate's degree in Computer Science, or related field
• Bachelor's degree in in Computer Science, or related field (or higher)

04

Which best describes your experience in Management Information Systems (MIS), working with clients on the resolution of computer problems, and/or the configuration of hardware, software, and network facilities?

• None - less than 1 year
• 1 year - less than 3 years
• 3 years - less than 5 years
• 5 years or more

05

Describe the experience that relates to this position in detail, that you referenced for the above question, and indicate which position(s) in your application's Work History supports your response. Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.

06

Do you have a valid Sate of Alaska Driver's license OR can obtain one by the time of hire?

• Yes
• No

07

This position requires Criminal Justice Information System (CJIS) clearance. This question is related to the ability to obtain CJIS clearance. Have you ever been convicted of a crime other than misdemeanor traffic violations?

• Yes
• No

08

Please describe additional, relevant, paid or unpaid, work experience that demonstrates your ability to perform the tasks and duties of this position, including the approximate number of hours per week. Examples of such work experience may include volunteer work or other extracurricular work (including in high school or college), as well as paid or unpaid work performed for tribes and/or tribal, cultural, community-based, philanthropic religious, spiritual, professional, or social organizations.

Required Question

Agency

Municipality of Anchorage

Address

632 W 6th Avenue, Suite 605 Anchorage, Alaska, 99501

Phone

Website

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