IT Service Delivery Technician III - Anchorage, United States - NANA

NANA Anchorage, United States

1 week ago

Default job background

Description

Job Description

Summary

The Service Delivery Technician is responsible for installing, configuring, upgrading, and supporting hardware and software associated with end user equipment, including workstations, mobile devices, printers, scanners, and peripheral accessories. The position requires the technician to provide end user support and troubleshoot assigned software and hardware systems in a timely and accurate manner.

Essential Duties and Responsibilities

· Assist with on-site and remote analysis, diagnosis and resolution of complex hardware and software issues, recommending corrective solutions where appropriate.

· Receive and respond to incoming calls, emails, or verbal requests regarding end user support needs.

Contact third-party, vendor-specific support, as needed, to resolve issues and assist and facilitate software patches and upgrades.

Log, track, and report on hardware and software failures and repairs using the corporate IT help desk system.

Provide training and support to end users on equipment operation.

Confirm technical specifications for proposed technology equipment, networking hardware, and related products to ensure proper operation in NRC's corporate network environment.

Conduct research on, and make recommendations for, new or custom hardware products as requested to support specific end user needs.

Maintain up-to-date knowledge of supported hardware and software resources.

Perform preventative maintenance to ensure that all corporate IT assets remain in satisfactory operating condition.

Assist with operational, project, and process-based work efforts and deliverables.

Facilitate escalation of complex issues and problems.

Perform other duties as assigned.

Responsibilities

Assist with on-site and remote analysis, diagnosis and resolution of complex hardware and software issues, recommending corrective solutions where appropriate.

Receive and respond to incoming calls, emails, or verbal requests regarding end user support needs.

Contact third-party, vendor-specific support, as needed, to resolve issues and assist and facilitate software patches and upgrades.

Log, track, and report on hardware and software failures and repairs using the corporate IT help desk system.

Provide training and support to end users on equipment operation.

Confirm technical specifications for proposed technology equipment, networking hardware, and related products to ensure proper operation in NRC's corporate network environment.

Conduct research on, and make recommendations for, new or custom hardware products as requested to support specific end user needs.

Maintain up-to-date knowledge of supported hardware and software resources.

Perform preventative maintenance to ensure that all corporate IT assets remain in satisfactory operating condition.

Assist with operational, project, and process-based work efforts and deliverables.

Facilitate escalation of complex issues and problems.

Perform other duties as assigned.

Qualifications

Minimum Requirements

· 4-year degree in Computer Science or related field. Progressively responsible work experience in the technology industry may be substituted on a year-for-year basis for required degree.

· 5+years of experience deploying and maintaining computer hardware and oft Certified Solutions Associate (MCSA) certifications may substitute 1 year of experience. Experience must include:

o Hardware

§ Datacenter equipment

· Physical servers

· Backup repositories

· Switches and routers

§ Desktop and laptop workstations

§ Tablets and mobile devices

§ Peripheral accessories

o Software

§ Microsoft Windows Server OS

§ Microsoft Windows OS

§ Microsoft Office 365

§ VMware vSphere

§ Apple iOS

§ Android OS

· MCSA certification is preferred.

· Basic understanding and experience implementing and supporting a Microsoft Windows domain, including the following roles:

o Active Directory Domain Services

o File and Print Services

o DFS Replication

o DHCP Server

o DNS Server

o Web Server (IIS)

· Knowledge and experience troubleshooting local area networks (LANs), wide area networks (WANs) and virtual private networks (VPNs).

Valid driver's license with and acceptable driving record to be eligible under NANA's vehicle insurance policy.

· Proven ability to establish and work within timelines.

· Ability to work independently on assigned tasks.

Working Conditions and Physical Requirements

Weather: Indoors - environmentally controlled; requires most or all work to be done inside.

Noise level: The noise level in the work environment is usually that of a standard office atmosphere.

Description of environment: Office building with standard office environment.

Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: Employee may travel up to 15% to various locations within the . and/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes, and ATVs.

Competencies

· Customer Service - Works well with users containing varying levels of knowledge, experience, and technical abilities; responds to requests for service and assistance; meets commitments in a timely manner.

· Interpersonal Skills – Focuses on solving conflicts; avoids blaming others; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other ideals.

· Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

· Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

The position requires reading, detailed work, problem solving, interactions with other companies, including other NANA companies, reasoning, math, language, public speaking, verbal and written communication, analytical reasoning, management of multiple concurrent tasks, and handling of constant interruptions.

Required Language

Equal Opportunity Employer/Shareholder Preference

NANA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law.

It is NANA policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. To appropriately assist you with an accommodation, we ask that you please specify the assistance needed to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation by telephone, contact us at:

To request an accommodation by email, contact us at .

Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.

Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at or

Default: Location : Location US-AK-Anchorage

Job ID

Work Type Hybrid

Work Location Anchorage

Facility Technician III

1 week ago

Sysco Corporation Anchorage, United States

Sysco Corporation - JobID: R145691 [Facilities Maintenance] As a Facility Technician at Sysco, you'll: Understand and adhere to all work safety policies, procedures, and governing requirements; Learn/gain knowledge of controls and electric voltages; Learn/complete small electrica ...
Accounts Payable Technician I, II, III

1 day ago

Southcentral Foundation Anchorage, United States

The Southcentral Foundation (SCF) Accounts Payable Technician is responsible for performing a combination of accounting and administrative support duties involving specialized knowledge of financial records and coding, inputting, and accessing information in SCF's accounting syst ...
Aero Mechanical Technician III,

1 month ago

FieldCore Anchorage, United States Regular, Full time

· Description · About GE Vernova · GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on ...
Facilities Service Technician

2 days ago

Cook Inlet Tribal Council Inc Anchorage, United States

Job Description · Job DescriptionCOOK INLET TRIBAL COUNCIL, INC. · JOB DESCRIPTION · Job Title: Facilities Service Technician I/II/III · Department: Administration · Reports To: Facilities Operations Manager · Supervises: None · Salary Grade: N3 (I), N4 (II), N5 (III) · FLSA Sta ...
Eligibility Technician

2 days ago

Cook Inlet Tribal Council Inc Anchorage, United States

Job Description · Job DescriptionCOOK INLET TRIBAL COUNCIL, INC. · JOB DESCRIPTION · Job Title: Eligibility Technician I, II, III, IV · Department: Employment and Training Services Department (ETSD) · Reports To: Eligibility Supervisor/Eligibility Manager · Supervises: None · FLS ...
Accounting Tech, Accounts Payable

2 weeks ago

Cook Inlet Tribal Council Inc Anchorage, United States

Job Description · Job DescriptionCOOK INLET TRIBAL COUNCIL · JOB DESCRIPTION · Job Title: Accounting Technician I/II/III, Accounts Payable, ACCT · Department: Accounting · Reports To: Accounts Payable Supervisor · Supervises: None · FLSA Status: Non-Exempt · Pay Grade: N3 (I), N4 ...
Willow HSE Specialist/WSER III

2 weeks ago

Hawk Technical Services LLC Anchorage, United States

Willow HSE Specialist/WSER III · Job Summary · The Willow HSE Specialist/WSER III will provide support to the Willow project organization by providing safety oversight for assigned scopes. · Responsibilities · • Support the Willow Project organization, by providing safety ove ...
Technician I

3 weeks ago

Northern Lights Inc Anchorage, United States

Job Description · Job DescriptionPosition Overview: · Technician I (6-8 years of experience) next transition from Technician III. This position is responsible for assisting in the diagnosis, removal, or replacement of major components with little or no supervision. Expectations i ...
Geotechnical Engineer

3 weeks ago

Shannon & Wilson Anchorage, United States

Job Details · Level Entry Job Location Anchorage AK - Anchorage, AK Position Type Full-time Education Level BS Travel Percentage Occasional Job Category Engineering Description · Shannon & Wilson is an employee-owned consulting firm headquartered in Seattle, Washington. Committ ...
Advanced Practice Nurse

1 week ago

Veterans Health Administration Anchorage, United States Full time

Summary · The incumbent is responsible for developing, planning, and managing the Mental Health Residential Rehabilitation Treatment Program (MHRRTP). The MHRRTP is a complex program which oversees Psychologists, Social Workers, Peer support Specialists, Addiction Therapists, Voc ...
Geotechnical Engineer

2 weeks ago

Shannon & Wilson Anchorage, United States

Job Details · Level Experienced Job Location Anchorage AK - Anchorage, AK Position Type Full-time Education Level BA Travel Percentage Occasional Job Category Engineering Description · Shannon & Wilson is an employee-owned consulting firm headquartered in Seattle, Washington. C ...
Geotechnical Engineer

3 weeks ago

Shannon & Wilson Anchorage, United States

Job Details · Level · Experienced · Job Location · Anchorage AK - Anchorage, AK · Position Type · Full-time · Education Level · BA · Travel Percentage · Occasional · Job Category · Engineering · Description · Shannon & Wilson is an employee-owned consulting firm hea ...
Maintenance Technician

5 days ago

Aurora Military Housing Anchorage, United States

Job Description · Job DescriptionJob Summary: · Aurora Military Housing, a leader in the real estate development, construction and property management industry, is committed to providing America's military families with the quality homes and neighborhoods they deserve. We recogni ...
Grounds Technician

1 week ago

Aurora Military Housing Anchorage, United States

Job Description · Job DescriptionJob Summary: · Aurora Military Housing, a leader in the real estate development, construction and property management industry, is committed to providing America's military families with the quality homes and neighborhoods they deserve. We recogni ...
Network Support Technician II

3 weeks ago

GCI Anchorage, United States

Job Description · GCI's Network Support Technician II will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactivel ...
Network Support Technician II

2 weeks ago

GCI Anchorage, United States

Job DescriptionGCI's Network Support Technician II will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively m ...
Network Engineer III

3 weeks ago

GCI Anchorage, United States

Job Description · GCI's Network Engineer III will apply engineering principlesto multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business de ...
Geotechnical Engineer

2 weeks ago

Shannon & Wilson Anchorage, United States

Job Details · Level · Experienced · Job Location · Anchorage AK - Anchorage, AK · Position Type · Full-time · Education Level · BA · Travel Percentage · Occasional · Job Category · Engineering · Description · []{#jobDesc} · Shannon and Wilson is an employee-owned consulting firm ...
Behavioral Health Technician

1 day ago

Cook Inlet Tribal Council Inc Wasilla, United States

Job Description · Job DescriptionCOOK INLET TRIBAL COUNCIL, INC. · JOB DESCRIPTION · Job Title: Behavioral Health Technician, I/II/III · Location: Chugiak, AK - Ernie Turner Center · Department: Recovery Services & Re-entry · Reports To: Program Supervisor · Supervises: None ...
Water/Wastewater - OIT

2 weeks ago

City of Wasilla Wasilla, United States

Salary: $ $26.87 Hourly · Location : Wasilla, AK · Job Type: Full-Time · Job Number: FY · Department: Public Works · Division: Utilities · Opening Date: 06/03/2024 · Closing Date: 6/17/2024 5:00 PM Alaska · FLSA: Non-Exempt · Bargaining Unit: 302 · Please read the below ...