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    JSM Technical Engineer - Irvine, United States - CapLeo Global

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    Description

    JSM Technical Engineer

    Location :
    Irvine, CA - Hybrid 3 days onsite


    Contract Opportunity


    Work Needed :

    • Collaborate with the JSM technical team in developing scalable, efficient, and maintainable solutions using Atlassian tools like JSM and Jira
    • Create tailored configurations, workflows, automations, reports, and integrations that meet specific user requirements
    • Configure, administer, and enhance JSM site (customer and agent portal)
    • Administer tool integrations including SAML SSO, Workday Teams.
    • License management

    Skills/Experience:


    • 68 years of experience in Atlassian suite: JSM (highly desirable), Jira, Confluence
    • Must be an agile and eager learner
    • Must have prior platform administration and development experience in at least one ITSM tool (ServiceNow etc.)
    • Application configuration work
    • Understanding of core tool integration including Exchange, Teams, Zoom a plus


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