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    Team Lead, Rochester - TeleTech Holdings, Inc.

    TeleTech Holdings, Inc.
    TeleTech Holdings, Inc. Rochester, United States

    3 weeks ago

    Default job background
    Description
    Bringing smiles is what we do at TTEC... for you and the customer. As a

    Customer Service

    Team Lead

    worki ng

    onsite

    in Rochester

    , N

    ew York

    ,

    you'l

    l


    be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

    Compensation
    For this New York, United States-based position, t he anticipated range is $21.00 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
    What

    You'll

    Do
    Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience?

    You'll

    motivate your team to make sure

    they're

    on track to meet goals.

    You'll

    answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as

    you're

    the first line manager for your team.
    You'll

    report to

    the

    Customer Service Manager

    .

    We're

    looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues,

    accomplish

    goals and influence their career mobility.
    During a Typical Day,

    You'll
    Oversee the Lead Associates and Customer Service Representatives (CSRs), and the daily activities of the program
    Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services,

    products

    or processes of projects
    Manage multiple, complex, ongoing tasks and projects while

    monitoring

    absence and attendance of your team
    Motivate and mentor your team with your open, honest manner and in

    providing

    feedback and acknowledging a job well done
    Utilize performance management processes to supervise, coordinate and schedule the activities of direct reports
    What You Bring to the Role
    Associate

    degree, technical

    school

    or equivalent work experience
    Promote a performance-driven culture and always work towards reaching for amazing
    Engage and support your team in making sure they have the proper tools and systems to

    accomplish

    day-to-day tasks
    Mentor and inspire others
    Customer-focused mindset
    Comfortable with computer systems
    What You Can Expect
    Supportive of your career and professional development
    An inclusive culture and community minded organization where giving back is encouraged
    A global team of curious lifelong learners guided by our company values
    Ask us about our paid time off (PTO) and wellness and healthcare benefits
    And yes... a great compensation package and performance bonus opportunities, benefits

    you'd

    expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
    Visit

    www.

    hellottecbenefits

    .com

    for more information.
    About TTEC

    Our business is about making customers happy.

    That's

    all we do. Since 1982,

    we've

    helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

    On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

    These exceptional customer experiences start with you.

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

    We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

    TTEC is proud to be an equal opportunity employer.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

    We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength.

    It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    #J-18808-Ljbffr
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