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    D365 F&O POS Support Engineer - Kohler, WI, United States - LTI Mindtree

    LTI Mindtree
    LTI Mindtree Kohler, WI, United States

    2 days ago

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    Description

    About Us:


    LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.

    As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

    Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

    For more information, please visit

    Job Title:
    D365 F&O POS Support Engineer


    Work Location:
    Remote

    Job Description:

    Should have experience in supporting D365 F&O Processes covering product, customer, inventory and order orchestration.

    Troubleshoot Warehousing and Supply chain POS User issues by working directly with the POS support team, the local IT Team and Microsoft support as necessary to resolve issues.

    Should have experience to handle customer facing experience in store(POS and other customer facing application) preferably Microsoft Dynamics
    Should have basic functional knowledge of POS functions and Store Operations (sales,returns,Inventory in and out,payments ,returns and cash and carry sale)
    Should have exposure to debug/monitor integrations (MuleSoft and Azure)
    Should have experience to work in retail projects for D365 retail & Commerce
    Should have the ability to read logs and do a first-level triage for applications like POS,Azure, and Mulesoft.
    Should have the ability to go through SOPs and guide users to correct steps
    Should have experience in the installation of setups with help of SOP's
    Should have experience handling Store card reader device/network/wifi connectivity/Installation issues

    Ensures timely and effective resolution to all POS Support issues by providing technical and procedural support, serving as an escalation point for critical issues.

    Experience participating in all stages of lifecycle of MS D365 implementation projects a plus
    Hands-on experience in Store POS Network/Wi-Fi/Bluetooth connectivity setup for Card Readers (Verifone or Ingenico)
    Hands-on experience troubleshooting/investigating card reader devices/payment integration issues, working with stores and device vendor support
    Hands-on technical expertise in installing/configuring store peripherals(card readers, printer, scanners), including POS, Access points
    Experience/Exposure utilizing patch management software, such as Symantec Altiris, SCCM
    Flexibility of working after hours during planned POS application deployments for stores
    Calls internal and external software and hardware vendors to request service regarding defective devices/integration/system-level issues.
    Cross-train Helpdesk analyst with updated procedures and troubleshooting guidelines.
    Collects information about a problem and leads the user through diagnostic procedures to determine the source of error.

    Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex issues to the supervisor or technical staff.

    Strong communication (oral and written), customer service, listening, and interpersonal skills
    Ability to solve problems independently and multi-task
    Ability to embrace change and continuous learning.

    Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

    Benefits and Perks:

    Comprehensive Medical Plan Covering Medical, Dental, Vision
    Short Term and Long-Term Disability Coverage
    401(k) Plan with Company match
    Life Insurance
    Vacation Time, Sick Leave, Paid Holidays
    Paid Paternity and Maternity Leave


    The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations.

    Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.

    Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.


    Disclaimer:
    The compensation and benefits information provided herein is accurate as of the date of this posting.

    LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.

    Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

    Safe return to office:


    In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire.

    Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire.

    Any request is subject to review through LTIMindtree's applicable processes.
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