Jobs
>
Sens

    Customer Care Manager - Las Vegas, United States - PulteGroup Inc

    PulteGroup Inc
    PulteGroup Inc Las Vegas, United States

    1 week ago

    Default job background
    Description

    We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM

    How would you like to be a part of a team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do, and we stand above the competition in our commitment to quality.

    Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.

    At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer-inspired means that we reflect the diversity of the consumers we serve.

    A position with PulteGroup offers a rich, fulfilling, and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup

    JOB SUMMARY:
    This position is responsible for responding to service requests in the field and managing those requests according to standard processes.

    DUTIES AND RESPONSIBILITIES:

    • Conduct in-person homeowner assessments on an as-needed basis.
      • Determine if the corrective work order is needed.
      • Lead root-cause analysis.
      • Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
      • Manage trades to completion of service requests to customers' satisfaction.
      • Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
    • Establish and maintain positive customer relationships.
    • Responsible for quality inspections of the home prior to delivery to the customer.
    • Determine trade accountability for back charges and P.O.s.
    • Authorize payment for work performed up to approval limits.
    • Follow applicable legal protocol and process necessary workflow.
    • Responsible for customer satisfaction metrics related to customers serviced
    SCOPE: (decision making, size of the organization, budgetary, etc.)
    • Decision Impact: Division
    • Department Responsibility: Single
    • Budgetary Responsibility: No
    • Direct Reports: No
    • Indirect Reports: No
    • Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
    REQUIRED EDUCATION:
    • Minimum High School Diploma or equivalent
    • Bachelor's Degree Preferred
    • Valid Driver's License because driving is an essential function of this position.
    REQUIRED EXPERIENCE:
    • Minimum of 1-3 years of customer service and warranty experience or equivalent
    • Strong customer orientation and ability to adapt/respond to different personality types
    • Strong emphasis on quality of service and follow-up
    • Basic construction skills and knowledge
    • Excellent communication and listening skills
    • Analytical ability necessary to perform root cause analysis
    • Ability to manage warranty/customer service processes
    • Basic computer skills
    • Conflict resolution skills
    • Cost management
    COMPENSATION RANGE
    • $ $35.91 per hour
    • Hired applicant with be eligible to receive bonuses
    PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

    This Organization Participates in e-Verify

    Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

    California Privacy Policy
  • Dynamic Computing Services Corporation

    Care Management Manager

    2 weeks ago

    Dynamic Computing Services Corporation Las Vegas, United States

    OPPORTUNITY: · We are looking for a Care Management Manager for a full time permanent in Las Vegas, NV. · **Successful candidates must be legally authorized to work in the US and able to go W2** · SALARY: · $86K - $138,985K · RESPONSIBILITIES: · Develops, implements and maintains ...

  • Sigma

    Care Management Manager

    3 weeks ago

    Sigma Las Vegas, United States

    24-CMM - Care Management Manager - Las Vegas, NV - Permanent Full Time · Sigma Inc is currently looking for a Care Management Manager to work in Las Vegas. · Position Summary: · Develops, implements and maintains a system of outcome management. Ensures coordination of care acr ...

  • Dynamic Computing Services

    Care Management Manager

    3 weeks ago

    Dynamic Computing Services Las Vegas, United States

    OPPORTUNITY: · We are looking for a Care Management Manager for a full time permanent role in Las Vegas, NV. · **Successful candidates must be legally authorized to work in the US and able to go W2** · SALARY: · $86K - $138,985K · RESPONSIBILITIES: · Develops, implements and ...

  • University Medical Center of Southern Nevada

    Care Management Manager

    3 weeks ago

    University Medical Center of Southern Nevada Las Vegas, United States

    University Medical Center of Southern Nevada · May 02, 2024 · Full time · Management · Job Description · Position Summary EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving t ...

  • 3 Day Blinds

    Customer Care Manager

    1 week ago

    3 Day Blinds Las Vegas, United States

    **Customer Care Manager** · at 3 Day Blinds - Corporate Las Vegas, NV With over 40 years of success, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades, draperies and shutters. We help transform our client's homes and wor ...

  • Magellan Health

    Behavioral Health Care Manager

    3 weeks ago

    Magellan Health Las Vegas, United States

    Must maintain Nevada licensure as LCSW, LMFT or LCPC. · Under general supervision, and in collaboration with other members of the clinical team, authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings. ...

  • Freeman

    Residential Care Incident Manager

    2 weeks ago

    Freeman Las Vegas, United States

    About Us · Freeman is a global leader in events. Whether virtual, in-person, or hybrid, Freeman is on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, Freeman's insights shape exhibitions, exhibits, and events t ...

  • Elevance Health

    Behavioral Health Care Manager II

    2 weeks ago

    Elevance Health Las Vegas, United States

    Anticipated End Date: · Position Title: · Behavioral Health Care Manager II · Job Description: · A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use diso ...

  • Elevance Health

    Behavioral Health Care Manager II

    2 weeks ago

    Elevance Health Las Vegas, United States

    A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs f ...

  • The Valley Health System

    risk manager

    3 weeks ago

    The Valley Health System Las Vegas, United States Full time

    Responsibilities Spring Valley Hospital is a member of The Valley Health System, a network of six acute care hospitals that provide care for patients throughout Southern Nevada and nearby communities. Located in southwest Las Vegas, the364-bed hospital offers emergency care, adva ...

  • Nurses First Solutions

    Travel Nurse RN

    1 week ago

    Nurses First Solutions Las Vegas, NV, United States

    Nurses First Solutions is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Las Vegas, Nevada. · Job Description & Requirements · Specialty: Cardiac Cath Lab · Discipline: RN · Start Date: 06/03/2024 · Duration: 13 weeks · 40 hours per week · Shift: 10 hours, ...

  • Genie Healthcare

    Travel Nurse RN

    1 week ago

    Genie Healthcare Las Vegas, NV, United States

    Genie Healthcare is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Las Vegas, Nevada. · Job Description & Requirements · Specialty: Cardiac Cath Lab · Discipline: RN · Start Date: 06/17/2024 · Duration: 13 weeks · 40 hours per week · Shift: 10 hours, days ...

  • Genie Healthcare

    Travel Nurse RN

    1 week ago

    Genie Healthcare Las Vegas, NV, United States

    Genie Healthcare is seeking a travel nurse RN Quality Assurance for a travel nursing job in Las Vegas, Nevada. · Job Description & Requirements · Specialty: Quality Assurance · Discipline: RN · Start Date: 06/17/2024 · Duration: 13 weeks · 40 hours per week · Shift: 9 hours, days ...

  • Genie Healthcare

    Travel Nurse RN

    1 week ago

    Genie Healthcare Las Vegas, NV, United States

    Genie Healthcare is seeking a travel nurse RN CVOR for a travel nursing job in Las Vegas, Nevada. · Job Description & Requirements · Specialty: CVOR · Discipline: RN · Start Date: 05/28/2024 · Duration: 13 weeks · 40 hours per week · Shift: 10 hours, flexible · Employment Type: T ...

  • Genie Healthcare

    Travel Nurse RN

    1 week ago

    Genie Healthcare Las Vegas, NV, United States

    Genie Healthcare is seeking a travel nurse RN CVOR for a travel nursing job in Las Vegas, Nevada. · Job Description & Requirements · Specialty: CVOR · Discipline: RN · Start Date: 06/10/2024 · Duration: 13 weeks · 40 hours per week · Shift: 10 hours, days · Employment Type: Trave ...

  • Cross Country Nurses

    Travel Nurse RN

    1 week ago

    Cross Country Nurses Las Vegas, NV, United States

    Cross Country Nurses is seeking a travel nurse RN CVOR for a travel nursing job in Las Vegas, Nevada. · Job Description & Requirements · Specialty: CVOR · Discipline: RN · Start Date: 06/10/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Type: Tr ...

  • Cross Country Nurses

    Travel Nurse RN

    1 week ago

    Cross Country Nurses Las Vegas, NV, United States

    Cross Country Nurses is seeking a travel nurse RN CVOR for a travel nursing job in Las Vegas, Nevada. · Job Description & Requirements · Specialty: CVOR · Discipline: RN · Start Date: 06/03/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Type: Tr ...

  • Sunrise Hospital

    Respiratory Practitioner III

    2 weeks ago

    Sunrise Hospital Las Vegas, United States

    Description · Hourly Wage Estimate: $ $60.62 / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, ho ...

  • Genie Healthcare

    Travel Nurse RN

    1 week ago

    Genie Healthcare Las Vegas, NV, United States

    Genie Healthcare is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Las Vegas, Nevada. · Job Description & Requirements · Specialty: Cardiac Cath Lab · Discipline: RN · Start Date: 06/03/2024 · Duration: 13 weeks · 40 hours per week · Shift: 10 hours, days ...

  • Southern Hills Hospital and Medical Center

    Registered Nurse

    2 weeks ago

    Southern Hills Hospital and Medical Center Las Vegas, United States

    Description · Hourly Wage Estimate: $ $64.83 / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, ho ...