Overnight Hotel Manager - Austin - Proper Hospitality

Description

Austin Proper features both inspired interiors by acclaimed designer Kelly Wearstler and is guided by the culinary creativity of Austin tastemaker MML Hospitality. Essentials include 238 rooms and suites, 99 branded residences, four unique settings for dining and drink, a focus on wellness with a dedicated spa and fitness center, and a variety of atmospheric event spaces. And it wouldn't be Proper without a 5th floor pool deck offering small-batch tequilas and sunset views.

Ensure all your application information is up to date and in order before applying for this opportunity.

Position Overview

The Overnight Hotel Manager is the most senior leader on property during overnight hours, serving as the hotel's primary decision maker and point of accountability. This role carries full operational oversight of the hotel while also ensuring the accurate completion of all nightly audit and financial reconciliation processes.

This leader safeguards the guest experience, addresses and resolves escalated concerns, supports overnight colleagues, and ensures seamless communication into the morning leadership team. The role requires sound judgment, strong operational awareness, and the confidence to act independently in a fast paced environment. Precision, composure, and a service driven mindset are essential, as this position sets the tone for the hotel during its most autonomous hours.

Key Responsibilities

Hotel Wide Operational Leadership

• Serve as Manager on Duty overnight with full authority across all departments including Front Office, Housekeeping, Engineering, Security, and Valet
• Oversee operational flow, staffing alignment, and service delivery to ensure standards are upheld property wide
• Act as the primary escalation point for complex guest situations, operational disruptions, or colleague concerns
• Make real time decisions that protect guest satisfaction, financial performance, and brand integrity

Guest Experience & Service Excellence

• Lead all overnight guest interactions and service recovery efforts
• Ensure high profile arrivals, special accommodations, and high touch service standards are executed seamlessly
• Monitor guest feedback and operational trends, escalating patterns to senior leadership as needed
• Represent the hotel with professionalism and composure in all interactions

Financial Oversight & Risk Management

• Oversee completion of nightly audit and financial reconciliation processes
• Ensure accuracy of daily revenue reporting, adjustments, and departmental postings
• Review operational reports and identify irregularities or risk exposure
• Maintain compliance with cash handling, key control, and internal audit standards

Safety, Security & Asset Protection

• Serve as the senior authority during overnight emergencies
• Direct emergency response efforts in coordination with Security and Engineering
• Ensure adherence to safety protocols and regulatory requirements
• Proactively monitor building activity to mitigate risk and protect guests, colleagues, and physical assets

Leadership & Team Oversight

• Provide guidance, coaching, and accountability for overnight colleagues across departments
• Reinforce service culture, professionalism, and operational discipline
• Address performance or conduct concerns in alignment with company policy
• Ensure clear and thorough communication to morning leadership through detailed pass on reporting

Qualifications

• Minimum 4 to 6 years of progressive hotel operations experience
• At least 2 years in a senior supervisory or managerial capacity
• Strong understanding of full service or luxury hotel operations
• Proficiency in property management systems and financial reporting processes
• Demonstrated ability to lead independently and manage high pressure situations

Core Competencies

• Executive presence and decision making confidence
• Strong operational and financial acumen
• Calm, solution-oriented leadership style
• Exceptional communication and documentation skills
• Ability to manage multiple departments simultaneously

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to occasionally lift or move up to 25 pounds
• Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. xhmxlyz We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.