- Exceptional telephone and personal customer service skills and ability to work under pressure.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan
- Corporate Social Responsibility Day
- And much more...
- 1-3 years call center, dispatch, or administrative
- Experience in a construction industry environment
-
Service Coordinator
1 week ago
Siemens Lenexa, United StatesJob Family: SCM-Procurement / Supply Chain Logistics · Req ID: 419305 · Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move toda ...
-
Service Coordinator
3 weeks ago
SIEMENS AG Lenexa, United StatesHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know tha Dispatcher, Coordinator, Dispa ...
-
Service Coordinator
1 week ago
Siemens Corporation Lenexa, United StatesHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
-
Sales and Service Coordinator
4 weeks ago
VESTIS Lenexa, United StatesDescription · Position Description : · The Sales and Service Coordinator is Responsible for building business partnership with Regional Operations Managers and the local customers and administratively assisting Regional Operations Managers with growing those accounts to increase ...
-
Sales and Service Coordinator
3 weeks ago
Aramark Uniform Services Lenexa, United StatesPosition Description:The Sales and Service Coordinator is Responsible for building business partnership with Regional Operations Managers and the local customers and administratively assisting Regional Operations Managers with growing those accounts to increase both revenue and p ...
-
Sales and Service Coordinator
2 weeks ago
Aramark Uniform Services Lenexa, United StatesPosition Description: · The Sales and Service Coordinator is Responsible for building business partnership with Regional Operations Managers and the local customers and administratively assisting Regional Operations Managers with growing those accounts to increase both revenue a ...
-
Finance Coordinator for Housing Services
1 week ago
Johnson County Government Lenexa, United States· Finance Coordinator for Housing Services (Accounting Support III) · Location · US-KS-Lenexa · ID · Category · Administration, Business, and Management · Benefits Category · Full Time - Regular (Full Benefits) · Remote · Hybrid · Post End Date · 6/4/2024 · Salary Min · USD $25. ...
-
Finance Coordinator for Housing Services
1 week ago
Johnson County, Kansas Lenexa, United StatesOverview: · A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. ...
-
Foster Care Services Coordinator
3 weeks ago
TFI Family Services, Inc. Lenexa, KS, United StatesDescription · ****Average hourly rate is $21.81 (including wage, incentives, bonuses, overtime, shift differential, etc.)**** · ****This position has Hybrid capabilities for anyone residing in the Lenexa area**** · Do you like working with families and children? Then TFI Famil ...
-
Client Service Coordinator
3 weeks ago
Marsh McLennan Agency Overland Park, United States OTHEROur not-so-secret sauce. · Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 10,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every da ...
-
Temporary Nutrition Services Field Coordinator
2 weeks ago
AgeSpan Lawrence, United States**AgeSpan, INC.** · **JOB DESCRIPTION** · **Position**: Temporary Nutrition Services Field Coordinator · **Position Responsibilities**: Work as a member of the Nutrition team to ensure compliance with the Executive Office of Elder Affairs (EOEA) requirements of the Title IIIC pro ...
-
Service Coordinator
2 weeks ago
Palmer Johnson Enterprises, Inc. Olathe, United StatesPalmer Johnson Power Systems (PJPS) has a great opportunity for a full-time Service Coordinator in our Olathe, KS location. The Service Coordinator is responsible for providing on-site service-related solutions to our customers by working with our service team to provide quotes, ...
-
Marketing Specialist
5 days ago
Velocity Enterprises Lenexa, United StatesThe ISG Sanitary Trading Company is a collaboration of medium-sized wholesalers in the SHK (Sanitary/Heating/Air Conditioning) industry. As a purchasing and marketing association, our tasks include central purchasing, positioning our own brands concept and Optima, providing pract ...
-
Client Service Coordinator
3 weeks ago
Marsh & McLennan Companies Leawood, United StatesCompany:Description:Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 10,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningfu ...
-
Service Coordinator
3 weeks ago
Millennia Housing Management Kansas City, United StatesThe Service Coordinator connects residents of affordable housing communities to the support services that promote self-sufficiency and improve quality of life. Our on-site Service Coordinator provides residents with information, makes referrals to community organizations, and bri ...
-
Service Coordinator
1 week ago
Yarco Property Management Kansas City, United StatesKey Contributions:Assist with the planning, development, coordination, and implementation of varying levels of activities for community. · Prepare progress notes quarterly and/or deemed necessary and maintain records. · Conducts activity groups to assure residents participate a ...
-
Service Coordinator
3 weeks ago
Advantage Home Care Kansas City, United StatesJob Description · Job DescriptionPay starting $16-$18/hr. · We are looking for self-motivated, task oriented candidates able to operate in a busy and fast paced environment. A Team player that has the willingness to learn new concepts and tasks, in a customer service world. Must ...
-
Service Coordinator
2 weeks ago
Yarco Property Management Kansas City, United StatesKey Contributions:Assist with the planning, development, coordination, and implementation of varying levels of activities for community.Prepare progress notes quarterly and/or deemed necessary and maintain records.Conducts activity groups to assure residents participate and make ...
-
Manager (m/f/d) Office Management
5 days ago
Stellar Enterprises Park City, United StatesWorking at FPS in Park City means experiencing the fascination of all aspects of business law. We are passionate about what we do and always focus on the interests of our clients. We offer diverse development opportunities and together with our teams, we face the challenges of th ...
-
Processing (m/f/d) for the area
5 days ago
Emerald Enterprises Park City, KS, United States FreelanceJoin our team at the City of Park City, KS · We are committed to securing the ecological, social, economic, and cultural sustainability of our city. Every day, over 6,500 employees work in various areas to serve our 300,000 citizens. · Our Job Offer: · Administrative Assistant (m ...
Service Coordinator 1 - Lenexa, United States - Convergint
Description
Job Details
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers' first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers within designated CTC location. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
Convergint's greatest strength is our people Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
1. Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.
2. Creates and dispatches work orders in iCare daily for scheduling of planned maintenance and service.
3. Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry.
4. Completes Service Agreement work orders as required.
5. Monitors and follows up on subcontractor pricing; processes and approves invoicing.
6. Administers the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
7. Accurately and promptly enters work order purchase orders into Spectrum and processes order.
8. Updates, populates, maintains and develops customer service binder to maximize customer service and satisfaction.
9. Procures Parts/Materials for service work orders.
10. Provides Service Quotes to customers with the assistance of the supervisor.
11. Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.
12. May establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. May assist with customer satisfaction surveys.
13. Provides Specialists with badging and access to customers sites. Ensures that the specialists have completed all customer specific training. Maintains a log for both.
14. Performs other duties and responsibilities as requested or required.
What You'll Need
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Requirements:
Education: College degree, trade school or equivalent experience
Preferred Experience: (but not required):
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint to learn more about the company and the exciting opportunities available.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
