Customer Service Helpdesk - Omaha, United States - Fiserv

Description

**Customer Service Helpdesk (WFH AFTER TRAINING)**

You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies for the eighth consecutive year.

**Success Profile**

Collaborative 9

Courageous 7

Innovative 10

Strategic 8

Trustworthy 9

Enthusiastic 7

10

Motivational

Socially Conscious

Results Driven

Productive

Communicator

Focused

Achiever

Problem-solver

**Benefits**

**Medical, Vision and Dental Benefits**

Comprehensive benefit plans to suit your unique needs

**Fuel Your Life Wellness Program**

Resources to elevate your well-being

**401(k) and Employee Stock Purchase Plans**

When Fiserv performs well, so does your financial health

**Employee Resource Groups**

Celebrating inclusion in the workplace

**Paid Time Away**

Providing the time off to manage personal needs

**Associate Experience: Hear from Veterans of the Armed Services**

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**Responsibilities**

**Requisition ID** R **Date posted** 02/17/2022 **City** Omaha **State/Region** Nebraska **Country** United States **Additional Locations** Hagerstown, Maryland; Hagerstown, Maryland **WORK FROM HOME AFTER TRAINING Answers inbound telephone calls from merchants and provides service to resolve credit card terminal issues. Terminal troubleshooting activities include addressing transaction and device error messages, resolving terminal dialing and communication errors, programming equipment, performing downloads (varying levels of complexity including full, partial, multiple locations, etc.) Representatives work in a real-time call center environment and must access multiple systems to obtain information to resolve terminal issues.**

**The POS Rep makes decisions based on business rules and terminal requirements. He/she is responsible for resolving most questions and problems and refers issues outside of the basic parameters of the job function to higher levels. They must make on-the-spot, logical decisions regarding service and terminal processing.**

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado

Featured Career Area: Call Center" At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here." At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here.