- Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
- Responsible for fostering an environment of support and motivation for Team Members.
- Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
- Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
- Processes jackpots, cashes checks, redeems valid gaming vouchers received from patrons for an equivalent amount of cash and redeems chips for cash. Other transactions types may occur.
- Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company's Responsible Gaming Plan.
- Maintains and is held accountable for all funds entrusted on an assigned shift.
- Balances all money transactions and paperwork.
- Handle guest financial transactions.
- Monitors for fraud, forged/counterfeit currency and/or vouchers or chips.
- Balances all funds under his/her responsibility and prepare reconciliation reports accordingly.
- Ensures, always, that the cash inventory is well secured.
- Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service.
- Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements.
- Accurately and efficiently performs data entry tasks associated with Players Club memberships.
- Records and reports database information to management; may assist in updating database files.
- Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events.
- Displays superior people skills and project mature presence and confidence.
- Conducts informal surveys and queries.
- Becomes an expert of the player tracking system software.
- Follows all standard operating procedures and cash handling procedures.
- Maintains inventory and orderly / neat presentation of retail merchandise.
- Performs duties related to stocking of inventory.
- Issues free play, up to authorized limit, and food coupons to guests.
- Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
- Keeps position supervisor informed of relevant activities.
- Other duties as assigned.
- Attend required training sessions offered by the Company.
- Obtain and retain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
- Have knowledge of the Property's programs to address problem gaming.
- Report any acts of wrongdoing of which the Team Member may have knowledge.
-
Customer Service Representative
4 days ago
Hardy HVAC Southampton, United StatesAre you interested in taking your career to the next step with an industry leader? We have just the opportunity for you We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Repr ...
-
Fleet Service Representative
1 day ago
Occupational Training Center Southampton, United StatesThe Fleet Service Representative handles tasks such as processing paperwork, operating the electronic vehicle tracking computer systems, updating spreadsheets and managing inventory. The Specialist also interacts with program staff and outside vendors, answers phone calls and loc ...
-
customer service representative
1 week ago
Family Dollar Emporia, United StatesFamily Dollar - 224 MARKET DR [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
customer service representative
2 weeks ago
Family Dollar Emporia, United StatesFamily Dollar - 201 E ATLANTIC ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
-
Customer Service Representative
2 weeks ago
Golden Gate Group Lawrenceville, VA, United States FreelanceWe are currently looking for a Customer Service Representative in the field for our location in Lawrenceville, VA. This position is for the following postal code areas: 26, 27, 29, and 30-38. · Heinrich Lindlau GmbH & Co KG is a logistics company for bike parts with over 120 year ...
-
Player Services Representative
4 days ago
Colonial Downs Group LLC Emporia, United StatesJob Description · Job DescriptionPosition Summary: Performs all transactions presented. Serves as guest contact and key data entry clerk for Players Card database information. · Essential Duties and Responsibilities: A review of this description has excluded the marginal functio ...
-
customer service representative
1 week ago
Family Dollar Seaboard, United StatesFamily Dollar - 208 WEST CENTRAL STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Comple ...
-
customer service representative
2 weeks ago
Family Dollar Murfreesboro, United StatesFamily Dollar OCEAN HWY N [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
-
customer service representative
2 weeks ago
Family Dollar Roanoke Rapids, United StatesFamily Dollar E 10TH ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
customer service representative
1 day ago
Family Dollar Murfreesboro, United StatesFamily Dollar - 851 W. MAIN STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...
-
customer service representative
1 week ago
Family Dollar Lawrenceville, United StatesFamily Dollar - HWY 58 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
customer service representative
2 weeks ago
Family Dollar McKenney, United StatesFamily Dollar Doyle Boulevard [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
customer service representative
2 days ago
Family Dollar Stony Creek, United StatesFamily Dollar BLUE STAR HWY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
-
customer service representative
1 week ago
Family Dollar Dinwiddie, United StatesFamily Dollar BOYDTON PLANK RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
customer service representative
2 weeks ago
Family Dollar Littleton, United StatesFamily Dollar - 100 LIZARD CREEK RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete c ...
-
customer service representative
2 weeks ago
Family Dollar Conway, United StatesFamily Dollar - 300 W MAIN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
Patient Service Representative
4 days ago
ZOLL LifeVest Courtland, United StatesJob Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
-
Customer Service Representative
19 hours ago
John Grimes - State Farm Agent Roanoke Rapids, United StatesBenefits:401(k) matching · Competitive salary · Paid time off · Training & development · Position Overview · We are looking for an energetic multi-tasker to join our 5-Star Rated Team No insurance background required. A positive outlook, a can-do attitude, and a willingness to g ...
-
Customer Service Representative
1 day ago
john grimes - State Farm Agent Roanoke Rapids, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Position Overview · We are looking for an energetic multi-tasker to join our 5-Star Rated Team No insurance background required. A great phone voice, an infectious smile, and a positive attitude are the winning traits we ...
-
Customer Service Representative
4 days ago
john grimes - State Farm Agent Roanoke Rapids, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Competitive salary · Paid time off · Training & development · Position Overview · We are looking for an energetic multi-tasker to join our 5-Star Rated Team No insurance background required. A positive outlook, a can-do ...
Player Services Representative - Emporia, United States - Colonial Downs + Rosie's Gaming Emporium
Description
Position Summary:
Performs all transactions presented. Serves as guest contact and key data entry clerk for Players Card database information.
Essential Duties and Responsibilities:
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties.
All duties or requirements are essential job functions.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.Regulatory and Compliance Responsibilities:
In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
Position Qualifications:
High school diploma or GED. Banking and guest service experience preferred. Proficiency with menu-driven programs required; Word and Excel preferred. Must be able to formulate and communicate ideas.
Certificates, Licenses, and Registrations:
Virginia Racing Commission License
A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
#colonialdowns
