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Emporia
Oretha Houston

Oretha Houston

Oretha Houston

Customer Service / Support

Emporia, Emporia

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About Oretha Houston:

I am a very detail-oriented individual. 

Experience

Oretha Houston  

156 Arrow Wood LN

South Hill, Virginia 23970

DHL Supply Chain -Union City, GA

Customer service representative: 

January 2019 to June 2022

Provide excellent customer service to customers.

Prepare orders for customers in the system.

Provided transit information to the customer to track shipment. 

Maintain accurate customer records and keep updated account information.

Received over 100 inbound calls on a daily basis.

Made outbound calls, text, and email to customers daily.

Geodis - McDonough, GA

Customer service representative:

June 2016 to January 2019

Check orders on the system.

Prepare orders to be picked.

Set orders in RF guns for pickers.

Process order once completed.

Contact ground services for pickup of orders.

Advise customers of the order status.

Complete Order Management.

Received inbound calls on a daily basis.

Deming Parker Law Firm - Norcross, GA

Customer service representative 

May 2015 to June 2016

Open files for clients & set phone appointments.

Check membership and all data.

Take messages and email attorneys for clients.

Locate attorneys for live emergency calls.

Received inbound calls on a daily basis.

Assist customers with mortgage services and default servicing concepts.

O'Reilly Auto Parts - Forest Park, GA

Quality Assurance Materials Handler

February 2013 to April 2015 

 Processed and maintained products in DC.

 Perform a cycle count within the Quality Assurance team.

 Cycle counts have to be accurately checked on a timely and daily basis.

 Confirming all inventory is accurate

Being a support for other departments within the distribution center. 

All Data sent to headquarters 

Delta Dental – Alpharetta, GA Benefits Administrative

September 2010 to January 2015

Received over 100 inbound calls on a daily basis. 

Met and maintained daily production standards

Acted as the company's primary point of communication in the contact center. 

Provided excellent customer service to Members and Dental providers by giving them information, in regards to eligibility, benefits, and claims status. 

Researched and responded by telephone, electronic claims or written inquiries.

Forwarded specific inquiries as directed for priority resolution.

Documented each call that was received into proper system location.

 

 



 

Education

Bayside High School – Queens, NY

York College – Jamaica, NY

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