General Manager - Tallahassee, United States - ARK Hospitality
3 weeks ago
Description
Seize the chance to lead a dynamic team in Tallahassee, FL
ARK Hospitality owns and operates hotels throughout the United States.
Our company offers health, vision, and dental insurance; a 401K match; paid time off; and other benefits in an effort to put our people first.
If you are looking to be a part of a team whose vision is to positively impact the people and the world around them, then we are the team for you.
***: ARK's General Managers play a vital role in the well-being of our hotels, and our company as a whole. Our General Managers are proactive problem-solvers, lead by example, and continuously encourage their team members. General Managers are responsible for coordinating all day-to-day operations at our property to ensure everything runs smoothly. ARK Hospitality places great trust in our General Managers and views them as important members of a cohesive leadership team.
This position is primarily responsible for overseeing all aspects of Property Management in accordance with ARK Hospitality's vision, mission, and core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
- Recruit, train, mentor and supervise staff
- Manage budgets and maximize revenues
- Maintain statistical and financial records
- Plan maintenance work, events and room bookings
- Handle customer complaints and queries
- Promote and market the business
- Ensure compliance with health and safety legislation and licensing laws
- Meet daily with each department in the department's primary work area to checkin with team members within different divisions of the property
- Perform administrative duties in the office such as payroll, bank deposits, and follow up on operational checklists and safety training
- Facilitate a staff training meeting with team members as appropriate to maintain exceptional service level for guests and within the team
- Inspect guest rooms and "back of house" areas to ensure brand and company standards are being met
- Walk/be present on property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success
ATTENDANCE:
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
- Analytical
- Designs work flows and procedures.
- Problem Solving
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Project Management
- Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Technical Skills
- Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Internal and External Customer Service
- Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- External Working Relationships
- Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
- Change Management
- Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- Delegation
- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
- Managing People
- Includes staff in planning, decisionmaking, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve leadership skills.
- Create a work environment that is respectful of diversity, minimizes turnover and cultivates a culture of leadership development.
- _Business Ac
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