Support Specialist - El Segundo, United States - Prodigy Resources

Prodigy Resources El Segundo, United States

3 weeks ago

Technology / Internet

Description

On-Site Lab Support Specialist

El Segundo, CA

Project Scope:

Our client needs an onsite Lab Support Specialist for Quality Control Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will handle tactical matters such as service requests as well as when working on larger projects.

Scope of Services:

Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues
Understanding of the business processes and all applicable procedures, including in-depth knowledge of GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and Good Documentation Practices (GDP)
Windows Desktop OS support tasks (Win 7 – Win 11) Including the setup of new systems, installation and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment
Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems
Work with vendor's tech support teams to resolve application errors as needed
Administer updates on QC/Manufacturing instruments/systems such as user additions, removal, method/assay updates
Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications and write install instructions for Lab/MFG managed services support personnel
Participate in process re-engineering workshops with business and IT stakeholders
Perform impact assessment on changing product capabilities, including impact to integrated (boundary) systems
Respond to IT support requests to address operational issues with enterprise and quality applications and meet with internal clients and stakeholders to diagnose software and middleware issues
Management of Sparc ticketing system for effective workload management; proactive monitoring and trend identification and analysis of behaviors in systems support. Resolution of findings or escalation to other IT team resources
Troubleshooting and replacement of hardware components and systems and system imaging software
AD account management and network connectivity requirements
Testing of phone and network patch cables to wall jacks
Troubleshooting and continuous updates to or creation of knowledge articles
Timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance

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