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    Remote Scheduling Assistant - Jersey City, United States - Enchanted Expeditions

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    Description
    Job Title: Remote Scheduling Assistant

    Company Overview: Enchanted Expeditions is a distinguished travel agency committed to creating unforgettable adventures for our clients. With a focus on excellence and personalized service, we strive to exceed expectations and inspire wanderlust in all who embark on journeys with us.

    Job Overview: As a Remote Scheduling Assistant at Enchanted Expeditions, you will play a crucial role in managing appointments, schedules, and itineraries for our clients and team members from a remote location. This position requires strong organizational skills, attention to detail, and excellent communication abilities.

    Responsibilities:Appointment Management:
    • Coordinate and manage appointments, meetings, and consultations for clients and team members.
    • Schedule travel-related arrangements, including flights, accommodations, and transportation, based on client preferences and availability.
    Calendar Management:
    • Maintain and update calendars for team members, ensuring accuracy and efficiency in scheduling.
    • Monitor and prioritize calendar conflicts and adjustments in collaboration with relevant stakeholders.
    Communication:
    • Serve as a point of contact for scheduling inquiries and requests, responding promptly and professionally via phone, email, and chat.
    • Liaise with clients, vendors, and internal teams to confirm appointments, resolve scheduling conflicts, and communicate changes as needed.
    Documentation:
    • Keep detailed records of appointments, schedules, and itineraries in the company's database systems.
    • Prepare and distribute relevant documentation, including meeting agendas, travel itineraries, and appointment reminders.
    Customer Service:
    • Provide exceptional customer service to clients, assisting with inquiries, bookings, modifications, and cancellations as necessary.
    • Address client concerns and issues related to scheduling with empathy and professionalism, striving for prompt resolutions.
    Process Improvement:
    • Identify opportunities for streamlining scheduling processes, improving efficiency, and enhancing the overall customer experience.
    • Collaborate with team members to implement innovative solutions and best practices in scheduling management.
    Benefits:
    • Competitive pay with opportunities for performance-based bonuses.
    • Flexible work schedule with the convenience of remote work.
    • Opportunities for career growth and advancement within the travel industry.
    • Access to travel discounts and perks for personal travel experiences.
    • Comprehensive training and support to excel in the role.
    • Health insurance coverage and additional benefits package.
    Qualifications:
    • High school diploma or equivalent (Bachelor's degree preferred).
    • Previous experience in scheduling, administrative support, or a related field, preferably in the travel industry.
    • Strong organizational and time management skills with the ability to prioritize tasks effectively.
    • Excellent communication skills, both verbal and written, with a professional demeanor.
    • Proficiency in using computer software and database systems, with advanced knowledge of scheduling tools and Microsoft Office suite.
    • Ability to work independently and collaboratively in a remote team environment.
    • Passion for travel and a commitment to delivering exceptional service to our clients.
    Join Enchanted Expeditions and be part of a dedicated team committed to providing outstanding scheduling support and creating magical travel experiences for our clients, all while working remotely in a dynamic and rewarding role.

    Locations Jersey City Remote status Fully Remote


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