Jobs
>
Norfolk

    it customer service support specialist - Norfolk, United States - VSolvit

    VSolvit
    VSolvit Norfolk, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Note: Position requires local residence in the Norfolk, VA Area to be on-site.

    Job Summary

    VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position.

    As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks.

    Responsibilities

    • Provides technical support to end users for computer, application, system, device, printer,
    • access and hardware issues.
    • Identifies, researches and resolves technical problems of moderate complexity.
    • Responds to telephone, email and online ticket requests for technical support.
    • Documents, tracks, and monitors the problem using applicable systems and tools.
    • May coordinate with other teams or departments to resolve user problems.
    • Perform hardware and software installations, configurations and updates as needed.
    • Conducts Windows imaging and cloning of laptops and computers.
    • Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations.
    • Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls.
    • Conducts new user check-ins and check-outs.
    • Creates and modifies Microsoft Active Directory user accounts.
    • Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member.
    • Assists new users with completing check-in forms and accessing online training.
    • Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month.
    • Other duties as assigned.

    Basic Qualifications

    • Minimum of 3 years' experience with Customer Service Support.
    • Experience with configuring and maintaining Windows 10/11 workstations.
    • Experience with installing and supporting Microsoft Office 2019 or higher.
    • Must have the proper and current cyber security qualifications to perform IT privileged
    • administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM , CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM.
    • Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic which include:
    • Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR
    • Training: Offerings listed in DoD 8140 Training Repository
    • ); OR Personnel Certification: CompTIA A+, Network+, or Security+
    • Active Secret security clearance.

    Other Job Info

    • While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
    • The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.
    • The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.
    • The employee must occasionally lift and/or move up to 25 pounds.
    • Specific vision abilities required by this job include close vision.
    • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
    • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

    Company Summary

    Join the VSolvit Team Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

    VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

  • Mode5 Trusted IT Services

    IT Support Specialist

    4 days ago

    Mode5 Trusted IT Services Norfolk, United States

    **IT Support Specialist** · **IT Services | Norfolk, VA | Full Time** · Job Description **Job Title:** IT Support Specialist · **Department:** Support · **Location:** Norfolk, Virginia · **Job Type:** Regular Full-Time · **Who We Are:** · Mode5 is a leading IT Managed Serv ...

  • MediaCross

    Support Specialist

    1 week ago

    MediaCross Norfolk, United States

    Job Description · Job DescriptionSupport Specialist · Nights and/or Weekends · Onsite | Norfolk, VA · Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast-paced nature, and high visibility with the ...

  • MediaCross

    Support Specialist

    2 weeks ago

    MediaCross Norfolk, United States

    Job Description · Job DescriptionSupport Specialist · Nights and/or Weekends - Pre-Employment and CIVMAR Medical Processing · Onsite | Norfolk, VA · Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, f ...

  • MediaCross

    Support Specialist

    3 weeks ago

    MediaCross Norfolk, United States

    Job Description · Job DescriptionSupport Specialist · Onsite | Norfolk, VA · To apply, please go to · Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast-paced nature, and high visibility with th ...

  • Apex Systems

    Technical Support Specialist

    2 weeks ago

    Apex Systems Norfolk, United States

    Apex Systems has an urgent need for a Technical Support Specialist in Norfolk, VA This will be 1 year contract opportunity with a high possibility to extend further. Please see below for details. · Job Title: Technical Support Specialist · Location: Norfolk, VA · Duration: 1 yea ...

  • Spectrum Comm

    Secret IT Support Specialist

    4 days ago

    Spectrum Comm Norfolk, United States

    Spectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. · Key Roles and Responsibilities · As an IT Technical Support Specialist, you should have experience or the ability to acquire skills related t ...

  • CTR Corporation

    Production Support Specialist

    1 week ago

    CTR Corporation Norfolk, United States

    CTR Group has been a leader in its industry for over 30 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. If you enjoy being a part of a great team, Apply today and Check out our website for more information. · CTR Group is seeking ...

  • Bon Secours Virginia Health System

    Operations Support Specialist

    19 hours ago

    Bon Secours Virginia Health System Norfolk, United States

    **Operations Support Specialist** · **Requisition** R113744 **Market** Norfolk, Virginia **Department** Physician Office Administration - Hampton Roads Shared Services **Shift** Days **Schedule** Full-time **Thank you for considering a career at** **Bon Secours** · 170S01 Job D ...

  • Spectrum Comm Inc

    Secret IT Support Specialist

    3 weeks ago

    Spectrum Comm Inc Norfolk, United States

    Job Description · Job DescriptionSpectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. · Key Roles and Responsibilities · As an IT Technical Support Specialist, you should have experience or the abi ...

  • Xylem I LLC

    M&A Support Specialist

    1 day ago

    Xylem I LLC Norfolk, United States

    Job Description · Job DescriptionCompany Description: · Xylem Tree Experts and Kendall Vegetation Services ("Xylem Kendall"), leaders in the vegetation management industry, are private equity backed companies on an accelerated growth trajectory backed by Sterling Investment Part ...

  • Faith Regional Health Services

    Support Specialist-Patient Experience

    3 weeks ago

    Faith Regional Health Services Norfolk, United States

    Summary: · This position is responsible for answering all incoming calls to the main hospital line, providing general information to callers, and accurately routing callers to the appropriate location. The Support Specialist will perform job functions utilizing the current telec ...

  • Solvere Technical Group

    Administrative Support Specialist

    1 week ago

    Solvere Technical Group Norfolk, United States

    Job Description · Job DescriptionSolvere Technical Group is looking for an Administrative Support Specialist to support the Atlantic Surface Fleet in Norfolk, Virginia. · SPECIFIC DUTIES & RESPONSIBILITIES: · Assist with tracking of FAMs, MSU's, Security Updates for the CNSL afl ...

  • SAIC

    Computer Support Specialist

    2 days ago

    SAIC Norfolk, United States

    · SAIC is currently hiring a Senior Computer User Support Specialist to help support the US Army Corps of Engineers RITS Program in Norfolk, VA. · **Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on a ...

  • ADP

    Client Support Specialist

    3 days ago

    ADP Norfolk, United States

    ADP is hiring a Client Support Specialist. · * Are you ready to join a company offering career advancement opportunities throughout your career journey? · * Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, g ...

  • ADP

    Client Support Specialist

    2 weeks ago

    ADP Norfolk, United States

    ADP is hiring Client Support Specialists. · * Are you ready to join a company offering career advancement opportunities throughout your career journey? · * Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, gr ...

  • Veolia WTS

    Technical Support Specialist

    23 hours ago

    Veolia WTS Norfolk, United States

    Job Description · Job DescriptionCompany Description · Veolia Group Water Technologies and Solutions brings together experienced professionals in pursuit of the same goal to solve the world's most complex challenges related to water scarcity, quality, productivity, the environmen ...

  • Anywhere Real Estate

    Regional Support Specialist

    3 weeks ago

    Anywhere Real Estate Portsmouth, United States

    The Regional Support Specialist (RSS) provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents. The RSS team will work together, spending time each week across a group of offices, providing su ...

  • Synectic Solutions

    System Support Specialist

    1 week ago

    Synectic Solutions Norfolk, United States

    Primary Functions: · Provide troubleshooting assistance and problem resolution for computer systems in a variety of environments. · Provide assistance and resolution for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area N ...

  • Geodesicx Inc

    System Support Specialist

    3 weeks ago

    Geodesicx Inc Chesapeake, United States

    Job Description · Job DescriptionGeodesicx, Inc. is in search of a System Support Specialist to join our team in the Norfolk, VA area. · The System Support Specialist is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety ...

  • CACI International Inc

    Logistics Specialist/Data Management Support

    1 day ago

    CACI International Inc Norfolk, United States Full time

    Logistics Specialist/Data Management SupportJob Category: LogisticsTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * * As a Logistics Specialist, you'll be joining an elit ...