- Daily monitoring of the internal communications via Outlook:
- Contact Us email inbox and subfolders
- Power of Attorney (POA) email inbox
- Pleadings email inbox
- Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.
- Accurately respond to consumer/attorney/ATP e-mails in a timely fashion.
- Proactive collections efforts through email communication with consumer, attorneys or ATP's.
- Accurately document the firm's system of record (CLS)
- Provide sent and received emails to designated firm staff as required
- Requires the ability to exercise discretion and independent judgment.
- Ability to resolve files and maximize collection opportunities.
- Collection Master (CLS) experience is a plus.
- Collections experience is a plus.
- Detail orientated communication and documentation skills.
- Ability to work independently and show ownership of the position and its requirements.
- Organized with the ability to multi task and time management
- Detail orientated with the ability to understand multiple systems
- Expert knowledge of all applicable Federal and State collection laws.
- Ability to accurately type 40 words per minute.
- Strong written and oral communication skills is a must.
- Above average spelling and grammar.
- Must be able to read and understand written communications from consumers and attorneys.
- Demonstrated ability to think independently and use good judgment.
- Fundamental knowledge of Microsoft Office Products.
- Analytical problem-solving skills
- Understand Company and Client policies and procedures to ensure files are documented properly.
- good critical thinking skills and exercise sound judgment.
- Team player with the ability to be flexible and handle what is provided to them that day.
- High School diploma
- Above average computer skills.
- College is a plus
- Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields..
- Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.
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Contact Us Collections Representative - Vernon Hills, United States - Blitt and Gaines, P.C.
Description
Job Description
Job DescriptionJob Title: Contact Us Collections Representative
Location: Current Office Location/Remote
Job Summary:
The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website via email. The representative is accountable for accessing and acting upon e-mails sent to the firm via its "Contact Us" and related e-mail in-boxes, with the goal of responding to or forwarding the emails with instruction within pre-determined turnaround times depending on the type of email. The associate will also be assigned approved agreements and letters (Written correspondence) created internally to be sent via email/fax to consumers or authorized third parties. The representative will use both template and Ad Hoc email forms for all communications.
Primary responsibilities and duties:
Minimal Job Qualifications and Requirements:
Education/Experience:
Benefits:
