Case Manager- Health and Human Services - Flagstaff, United States - Coconino County, AZ

Coconino County, AZ

Verified Company

Flagstaff, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Nature of Work:

At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. As an awardwinning organization with high regard for cultural diversity and the positive contributions of the many thriving cultures within our county, our nation, and our society, Coconino County leads a variety of initiatives that celebrate diversity; from our Annual Diversity Day, and monthly Heritage Lunch & Learns, to book clubs, and professional development academies which target diverse workforce segments. Coconino County's respect for diversity is shared throughout the organization. Be part of this optimistic, innovative team where outstanding customer service creates dynamic solutions and engages leadership at every level.

The Opioid Crisis Response program helps individuals at high risk of overdose connect with community resources, linkages to care, peer support services, and harm reduction education.

This position will perform case management for the program utilizing a person-centered approach and a harm reduction framework.

Under general supervision performs work of moderate difficulty coordinating with public programs; implementing and assessing needed services to individuals experiencing mental illness and/or substance use disorders; and performs other related duties as assigned.

This position may include clinical oversight as required if operating under a behavioral health license (Ariz Admin Code with the onsite Behavioral Health provider (ex once every two weeks, four hours per calendar month with the Behavioral Health Provider).

Please note:

This is a Limited Appointment position funded by the National Opioid Settlement Grant and has an end date of June 30, 2027.

Typical Duties:

(Illustrative Only)

Provides support and advocacy to program participants Investigates and resolves client complaints
Prepares and maintains records and reports
Coordinates and collaborates with communitybased organizations, public agencies, coalitions, schools and other appropriate facilities to implement programs
Prepares and disseminates informational program materials
May participate in the recruitment of volunteers, practicum students and interns
May supervise and train student employees, interns and/or volunteers
Performs related work as assigned

Essential functions of this position include but are not limited to: driving; sitting for computer entry, typing, answering telephones, etc; working with and around other staff, administration, inmates and citizens, etc; dealing with interruptions; repetitive motion (hand / wrist) for computer and phone work; vision acuity (near / far); hearing and speech for ordinary conversation; touch and finger dexterity for using radios, intercoms, telephones and computers.

Minimum Qualifications:

Three years of administrative experience; OR

Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

ADDITIONAL REQUIREMENTS:
Must obtain an Arizona driver's license by date of hire and maintain it throughout employment.

Community Services Requirement:
if this position is in Community Services, then a fingerprint clearance card is required.

This position is non-exempt from overtime.

This position is safety sensitive.

Preferred Qualifications:

Experience in working with diverse and vulnerable populations with a strong understanding of multicultural issues; bilingual; ability to speak, read and write clearly and concisely in English and Spanish, or English and Navajo, conveying complex or technical information in a manner that others can understand.

Knowledge, Skills and Abilities:

Considerable knowledge of:

Challenges and needs of individuals experiencing mental illness and/or substance use disorder
Community resources and public programs for appropriate referrals and services
Principles and practices of case management
Methods and procedures used in determining eligibility for social services
Social determinants of health and health disparities
State and federal programs and regulations
Marketing strategies, processes and available resources
Culturally diverse populations
Professional community education and training techniques

Skill in:

Organizing competing priorities
Interpersonal communication with culturally diverse clients
Crisis intervention and deescalation
Developing educational programs
Developing and maintaining positive relationships with a culturally diverse client population and various socioeconomic groups
Evaluating program outcomes and developing appropriate solutions to problems
Organizing resources and establishing priorities

Ability to: