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    Desktop Engineer - Morrisville, United States - Demo - Maximus

    Demo - Maximus
    Demo - Maximus Morrisville, United States

    2 weeks ago

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    Description

    Job Summary

    As a Desktop Engineer, you will be part of a team of IT professionals who provide in-house technical hardware and software support and expertise for over 1600 Microsoft Windows laptops & desktops.

    This role will be the key contact for all level 3 escalations, working closely with the Service Desk, Desktop Services, Infrastructure, Cybersecurity and Application Developer teams for complex end-user issues and project work.

    *Experience providing Tier 3 pc support and working in Microsoft System Center Configuration Manager (SCCM) are required
    • Principal Duties & Responsibilities:


    Provide Level 3 support, diagnosing and resolving general hardware and software issues on desktops, laptops, monitors, printers, scanners and other computer peripherals and multi-function devices.

    Maintain various endpoint management products including McAfee ePolicy Orchestrator (ePO), Microsoft Systems Center Configuration Manger (SCCM), Windows Server Update Services (WSUS), and Code42 CrashPlan endpoint backup and restore
    Responsible for deployment of applications and software updates
    Creating and deploying applications with user device affinity, compliance settings, Software Center and task sequencing.

    Monitoring updates via Automatic Deployment Rules (ADR), Update Groups, Deployment packages, third party patches using a third-party catalog (e.g., Patch My PC, Patch Connect Plus, etc.) and others.

    Reporting on the success or failure of Application Deployment.
    Deploy Client Management agents.
    Manage clients using Group Policy, WSUS, logon scripts, Client Push.
    Configuring Power Management Rules
    Troubleshoot client health.
    Design, Build, and Maintain Windows Desktop Operating systems, SCCM packages and SCCM patching.

    Create, implement, and deploy images for enterprise workstations utilizing technologies such as Microsoft Deployment Toolkit (MDT)/Windows Deployment Services (WDS)/ Windows Pre-installation Environment (WinPE) /Windows Automated Installation Kit (WAIK), Pre-Boot Execution Environment (PXE) as well as Task Sequences and PowerShell skill.

    Create and maintain Images (drivers, core apps, client customizations) and Group Policy Objects (GPO), Local Policy Objects (LPO) and their impact on system configuration, anti-virus policies, knowledge of the Pre-boot Execution Environment (PXE) and WinPE.

    Serve as an internal subject matter expert, consultant and analyst to ensure high stakeholder satisfaction.
    May perform other duties, as assigned, within the nature and level of the job


    Knowledge & Experience:

    • 5+ years of experience working with Microsoft System Center Configuration Manager (SCCM) in an enterprise IT environment with a focus on Windows Image build, migration, and maintenance experience (MDT, Task Sequences etc.)
    • Strong familiarity with Microsoft security patching, deployments, and reporting.
    • Strong understanding of Windows OS and task sequences.
    • Software packaging and scripting with Batch / VBS / PowerShell.
    • Strong understanding of the system development and infrastructure lifecycle and architecture, best practices, IT Service Management, and systems design in Microsoft Windows 7 and 10 systems, Office 365, Group Policy, Networking, and Security.

    Desired Qualifications:

    • Working knowledge of Microsoft Intune, Azure Active Directory.
    • Industry certifications (such as A+ or N+, MCSA / MCSE, ITIL).
    • Experience with implementing and maintaining McAfee ePolicy Orchestrator (ePO) or similar endpoint protection solution.
    • Experience with implementing and maintaining Code42 CrashPlan or equivalent enterprise-level endpoint backup and restore solution.
    • Familiarity with federal security standards such as National Institute of Standards and Technology (NIST), Federal Information Processing Standards (FIPS), and Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs).
    • Familiarity with vulnerability scanning products such as Tenable Nessus

    Education and Experience Requirements

    This job is reserved for Attain only. Attain job description is under review.


    MAXIMUS Introduction

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

    Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

    With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

    For more information, visit

    As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process.

    Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.


    EEO Statement:

    Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

    We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

    We're proud of our connections to organizations dedicated to serving veterans and their families.

    If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

    A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer.

    Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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