- Drive improved interdepartmental relationships; attend meetings, gather data, report data, and build relationships
- Ensure effective communication across functional departments and external customers on Customer Service for Onity and Supra i.e., via emails, phone calls, face to face, and formal presentations
- Utilize Oracle to create new customer accounts, update customer accounts, and to create reports
- Utilize SalesForce to create and update customer accounts, create reports, and find target customer bases
- Utilize SalesForce Commerce to update, maintain, and upgrade current customer facing e-commerce site
- Work with Aftermarket Team (ATM) to ensure Customer Service is aligned with ATM goals and objectives
- Drive Net Promoter Score (NPS) improvements through use of surveys, reports, first touch contacting, and pre-notification of scheduled surveys
- Potential to lead special one-off programs to ensure a positive customer upgrade experience
- High School Diploma or GED
- 2+ years of experience in a liaison type role and Salesforce (or similar CRM)
- Experience in the Hospitality and Real Estate markets
- Microsoft Office, Oracle and PowerBI reporting
- Creative problem solver, prioritize competing business objectives and find win-win outcomes
- English presentation, written, and verbal communication skills
- Listening skills
- Work well across functions, inline with our values: Respect, Integrity, Inclusion, Innovation, and Excellence
-
Customer Service Liaison Expert
1 week ago
Carrier Global Corporation Salem, United StatesDrive improved interdepartmental relationships; attend meetings, gather data, report data, and build relationships. Ensure effective communication across functional departments and external customers on Customer Service for Onity and Supra i.e., via Customer Service, Liaison, Exp ...
-
Customer Service Liaison Expert
1 week ago
Carrier Salem, United States**Country:** · United States of America · **Location:** · CASAL: Salem Oregon 4001 Fairview Industrial Drive SE, Salem, OR, 97302 USA · **Carrier** is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workfo ...
-
Senior Pharmacy Resolution Specialist
1 week ago
Centene Corporation Salem, United StatesYou could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
Mobility Owner
5 days ago
Oracle Salem, United StatesJob Description · As a Mobility Owner, you act as the client's technical advisor, trusted to provide insight and forward thinking into their investment specific to the products and solutions supported by the Mobility Managed Services (MMS) team. Your focus is to deliver post-sale ...
-
Managed Care Contract Specialist
4 days ago
P3 Health Partners Salem, United StatesPeople. Passion. Purpose. · At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives and engage patients. · We are a physician-led organization relentless in our mission to overcome all obstacles by positively disrup ...
-
Underwriting Technical Specialist
1 week ago
SAIF Salem, United StatesCompensation Grade: 21 · Job Description · Are you the kind of person colleagues go to for answers to tough questions? For expert opinions on complicated matters of insurance coverage, billing, and statistics? · If so, you could be the ideal candidate for the role of underwrit ...
-
Senior Customer Success Manager
5 days ago
Trellix Salem, United StatesJob Title: · Senior Customer Success Manager · Role Overview: · The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable consulting with lar ...
-
Fusion Liaison Officer
1 week ago
Taleo Be Salem, United StatesAs the Fusion Liaison Officer, · you will provide technical support for developing and executing Multi-Source production. You will be assigned to a team that supports forward deployed OCONUS locations in support of the US Army. The ideal candidate must have an understanding of t ...
-
Field Engineer
1 week ago
RemX | The Workforce Experts Salem, United StatesJob Description · Job Description · Job Title: Field Application Engineer · Employment Type: Full-Time · Location: Remote (East Coast Preferred) · $120-140k+ annually plus expenses & incentives · Excellent Benefits: Medical, Vision & Dental, 401k w/ Match, Bonuses, PTO and mu ...
-
Hospital Lab Manager
4 days ago
A+ Consulting Salem, United StatesJob Description · Job DescriptionQuest Diagnostics seeks Hospital Lab Manager in Salem NJ. · State of Credentials Licenses Required: ASCP / New Jersey · The Hospital Laboratory Manager is responsible for all Hospital Laboratory Supervision and delivering on contract obligations. ...
-
Procurement Manager
1 week ago
Cherriots Salem, United StatesAbout the Role: · This position manages, supervises, and executes the activities and operations of the procurement and contracts department. Including performing highly technical purchasing activities and coordinating assigned activities with other divisions, departments, and ou ...
-
Customer Success Manager
2 weeks ago
Trellix Salem, United States**_Job Title:_** · Customer Success Manager · **_Role Overview:_** · The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ab ...
-
Children's Waiver Policy Specialist
1 week ago
State of Oregon Salem, United StatesInitial Posting Date: · 04/24/2024 · Application Deadline: · 05/08/2024 · Agency: · Department of Human Services · Salary Range: · $5,747 - $8,831 · Position Type: · Employee · Position Title: · Children's Waiver Policy Specialist (Operations and Policy Analyst 3) · Job Descripti ...
-
Customer Success Manager
1 week ago
Trellix Salem, United StatesJob Title: · Customer Success Manager · Role Overview: · The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to ...
-
Business Analyst IV
2 weeks ago
Generis Tek Inc Salem, United StatesPlease Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Abhinav Chakraborty at email address can be reached on # We have Contract for Business Analyst for our client Salem OR. Please let me know if you or any of your friends would be i ...
-
Field Service Engineer
1 week ago
Taleo BE Salem, United StatesWe have an IMMEDIATE NEED for a · Field Service Engineer · to lead a team and provide technical support for the complex systems' survey, development, procurement, installation, test, deployment, and sustainment. As a Network Engineer in this program, you will be a leader and a ...
-
VP Global Ecommerce and Digital Products
1 week ago
Under Armour Salem, United StatesVP Global Ecommerce and Digital Products · Location · Salem, OR, United States · Employment Type · Full-Time · Posted on · Jun 08, 2022 · Apply for this job · your email: · upload resume: · Profile · VP, Global Ecommerce and Digital Products · Date: Jun 8, 2022 · Location: R ...
-
Site Safety Manager
1 week ago
Symbotic Salem, United StatesWho we are · With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased effi ...
-
Procurement Manager
5 days ago
Cherriots Salem, United StatesAbout the Role: · This position manages, supervises, and executes the activities and operations of the procurement and contracts department. Including performing highly technical purchasing activities and coordinating assigned activities with other divisions, departments, and o ...
-
Manager, Sales Incentive Compensation
1 week ago
LivePerson Salem, United StatesLivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power ...
Customer Service Liaison Expert - Salem, United States - Carrier
Description
Country:United States of America
Location:
CASAL: Salem Oregon 4001 Fairview Industrial Drive SE, Salem, OR, 97302 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Access Solutions consists of 4 companies namely LenelS2, BrokerBay, Supra and Onity. Currently they are part of Carrier Fire & Security.
The Fire and Security group represents a comprehensive product portfolio to protect buildings, people, and assets. We provide innovative security products that include advanced software and hardware, IP solutions, wireless communications, electronic locking systems, mobile applications, and fire suppression and detection systems.
Supra brings together the smartest tools in real estate to help you provide best-in-class service during the home buying and selling process.
Onity's access solutions and technology make it easier for guests, residents, and customers to simply and securely open doors throughout your property - giving them more freedom to move about their day and giving you more peace of mind.
brokerages across North America.
About this role
The Customer Service Liaison Expert will be responsible for acting as a liaison between customer service and other departments, creating and updating customer accounts in Oracle and Salesforce, and utilizing Salesforce for reporting, documenting, and gathering target audience data for Supra and Onity.
This is a hybrid based out of Salem OR.
We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we'll support your growth with paid-for external training programs and courses.
Key Responsibilities
#LI-hybrid
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice