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    Advanced Medical Support Assistant - Prescott, United States - Veterans Health Administration

    Veterans Health Administration
    Veterans Health Administration Prescott, United States

    3 weeks ago

    Default job background
    Description

    Summary

    The Northern Arizona VA Health Care System is seeking highly energetic candidates to fill the Advanced Medical Support Assistant vacancies within Health Administration Services. Ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computerized programs, and scheduling of appointments.

    Duties

    Typical duties include but are not limited to:
  • Scheduling, canceling, re-scheduling patient's appointments and/or consults
  • Entering no-show information
  • Monitoring electronic wait lists
  • Preparing for clinic visits
  • Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Obtaining medical information from patients
  • Coordinating information and actions related to patient care and services
  • Ensuring encounter forms are completed in order to obtain appropriate workload credit
  • Verifying and updating demographics and insurance information
  • Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.
  • Work with the team to reinforce the plan of care and self-help solutions
  • Managing consult metrics to verify and validate accuracy and resolve issues
  • Participates and provides input in problem solving on operational issues or procedures in team meetings
  • Other duties as assigned
    • Work Schedule : Monday-Friday 08:00AM-04:30PM
    Virtual: This is not a virtual position.
    Telework: Not Eligible for Telework
    Functional Statement # : 000000
    Relocation/Recruitment Incentives : Not Authorized
    Permanent Change of Station (PCS): Not Authorized
    Fi nancial Disclosure Report: Not required
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