Adv Med Support Assistant - Prescott, United States - US Veterans Health Administration

US Veterans Health Administration
US Veterans Health Administration
Verified Company
Prescott, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Duties:


Typical duties include but are not limited to:

  • Scheduling, canceling, re-scheduling patient's appointments and/or consults
  • Entering noshow information
  • Monitoring electronic wait lists
  • Preparing for clinic visits
  • Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Obtaining medical information from patients
  • Coordinating information and actions related to patient care and services
  • Ensuring encounter forms are completed in order to obtain appropriate workload credit
  • Verifying and updating demographics and insurance information
  • Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.
  • Work with the team to reinforce the plan of care and selfhelp solutions
  • Managing consult metrics to verify and validate accuracy and resolve issues
  • Participates and provides input in problem solving on operational issues or procedures in team meetings
  • Other duties as assigned

Work Schedule:
Monday-Friday 07:30AM-04:00PM or 08:00AM-04:30PM


Virtual:
This is not a virtual position.


Telework:
Not Eligible for Telework


Functional Statement #: 000000


Relocation/Recruitment Incentives:
Not Authorized


Permanent Change of Station (PCS):Not Authorized


Financial Disclosure Report**:
Not required


Requirements:


Conditions of Employment:


  • Selective Service Registration is required for males born after 12/31/195
  • Must be proficient in written and spoken English.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Participation in the Coronavirus Disease 2019 (COVID19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)
  • See "Additional Information" below for details.

Qualifications:


Resume Requirement:

Your resume
must **be detailed toinclude the following information: Job title, description of duties, month/year of employment; and average hours worked per week.

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Basic Requirements:

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Citizenship. Citizen of the United States.
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English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

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Experience and Education:

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Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
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Education. One year above high school; or
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Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.


Grade Determination:


GS-6:One year of experience equivalent to the next lower grade level (GS-5) grade level.


  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
  • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Assignment. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise i
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