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Menlo Park

    Coordinator and Administrator, Facilities - Menlo Park, United States - Menlo Park Presbyterian Church

    Menlo Park Presbyterian Church
    Menlo Park Presbyterian Church Menlo Park, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Position Title, Department, Location: Facility Coordinator/Administrator, Facilities, Central

    Supervisor: Director of Facilities, Central

    Direct Reports: N/A

    Classification: Regular / Part-time 25 hours per week / Non-Exempt

    POSITION SUMMARY

    The Facility Coordinator/Administrator will frequently be the point of contact for clients, landlords and vendors to resolve facility-related issues. They will handle inquiries and complaints from various parties, and assess problems to ensure quality issue resolution. The Facility Coordinator/Administrator will need to be task-focused yet relational in order to get everything done while representing Menlo Church in person, over the phone, and via email.

    ESSENTIAL FUNCTIONS

    1. Provide general overall facility management services, including continuous monitoring of office/facility
    2. Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
    3. Follow up with clients to ensure customer satisfaction
    4. Assist Director of Facilities with responding to all facility inquiries and complaints, assess problems and take the necessary corrective action
    5. Remain knowledgeable regarding all operational aspects of building systems
    6. Coordinate with outside contractors for the service and repairs of equipment
    7. Follow protocol for effective building-specific maintenance and safety procedures
    8. Maintain on-going communication with contractors, client, and team
    9. Assist with site inspection within the assigned building portfolio
    10. Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
    11. Report on open and closed work orders and check the status of open work orders with the assigned party
    12. Request, review, and submit work orders, bids, and proposals from vendors
    13. Verify final invoice pricing and process payments in a timely manner
    14. Assist in the monitoring and assessment of vendor performance
    15. Assist with training team on work orders and billing procedures and EHS
    16. Manage service and performance of vendors and landlords for timely completion of jobs
    17. Create and record appropriate written communication between all parties
    18. Schedule and document maintenance and repairs on building equipment
    19. Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
    20. Coordinate special events in support of client
    21. Assist with measuring and reporting key performance indicators against service level agreements (KPIs)
    22. Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

    PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    QUALIFICATIONS

    Required Education and Experience

    • BA/BS
    • 3-5 years of relevant experience
    • Maintain a valid California driver's license

    Knowledge and Skills

    • Communication Proficiency (oral and written)
    • Customer Focus
    • Initiative
    • Sense of Urgency
    • Multi-Tasking
    • Detail Oriented
    • Financial Knowledge
    • Time Management Skills
    • Team Orientation

    Menlo Church Spiritual Requirements

    • Must have an intimate, personal relationship with Jesus Christ
    • Must be a committed disciple of Christ and committed to serving God and the body of Christ at Menlo Church in attendance, labs, and life groups.
    • Must have compatible theology in alignment with ECO essential tenets
    • Must be pursuing or active in a community of believers who can speak truth into your life
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