Client Solutions Specialist - Woburn, United States - New England Lab

New England Lab

Verified Company

Woburn, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Client Solutions Specialist - Woburn

About New England Lab

For over 25 years, New England Lab has provided laboratory furniture systems that support breakthrough scientific advancement ranging from pharmaceutical research, life science discoveries, to enhancing products we use every day by providing solutions for the food and beverage industry.

We are a growing full-service specialty sub-contractor and are proud to have provided laboratory furniture systems to some of the leading university, biotech, government, corporate, industrial and medical research facilities in the Northeast, Mid-Atlantic and Carolinas.

Opportunity

As a Client Solutions Specialist you will join a team-focused, fast pace environment and will be integral in the daily operations of our ecommerce site and Rapid Ship order fulfillment division.

You will be working in a customer focused environment that provides timely laboratory product solutions to our clients. This is a full-time, salary position with regular hours 7am - 4pm, M-F, reporting to the General Manager.

Role

Duties & Responsibilities

Manage furnish and supply only sales (inquiry, estimating, product layouts/elevations, purchasing, project management, scheduling and delivery for Rapid Ship Division)
Assist in servicing house accounts
Able to make product recommendations and find alternative product solutions based on customer requirements
Create and prepare sales proposals and project drawings as needed
Represent NEL Direct within larger NEL projects
Assist with research of new customers and project leads
Conduct unit and assembly takeoff of small projects from project plans, drawings or sketches
Maintain ecommerce site content and pricing
Provide sales, layout and install drawings for potential customers utilizing SketchUp
Support sales and estimating with the daily flow of information. Assist with proposals, estimates, drawings, document management and coordination
Coordinate invoices and payments with accounting
Track and manage daily flow of inventory
Manage special projects as needed

Qualifications

25 years' experience in an administrative, customer service or inside sales role
HS Diploma or equivalent
Experience interacting/communicating with customers (calls, inquires, concerns)
Enthusiastic and positive approach to service oriented tasks
Sketchup and/or CAD experience creating floorplans & elevations for furniture, casework or equipment.
Able to problem solve and provide solutions to client questions, concerns or issues
Driven, strong personal work ethic with an ability to spearhead new projects
Able to effectively manage and prioritize information, schedules and personalities
Flexible and willing to adapt to new processes and tasks when needed
Professional and clear communicator
Excellent administrative skills
Able to work on projects independently within a close team environment
Knowledge and experience with MS Office (Word, Excel, Outlook, Access and PowerPoint) and Adobe Acrobat

This is a stationary position involving constant operation of computers and other office machinery. Substantial repetitive motions of the wrists, hands, and/or fingers are required.

Occasional needs to move inside the office to access file cabinets, copiers, and other office machinery.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required.

Duties, responsibilities and activities may change at any time with or without notice. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About the Community
Our team is devoted to creating laboratories that meet the needs of the scientific community. Great leadership and talented team members are the heart and soul of our thriving environment.

We focus on providing the best customer service possible and are committed to bringing our clients great results through integrity, dedication, and professionalism.

Benefits

We offer growth opportunities for motivated professionals and a great compensation package including medical insurance, dental insurance, vision insurance, pre-tax accounts for health and dependent care, 401K employer match, paid company holidays, and paid vacations.