E-commerce and New Account Specialist - Glen Allen, United States - ChemTreat

ChemTreat

Verified Company

Glen Allen, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Process orders received by electronic channels

Process, confirm, track, and problem solve customer purchase orders. Average customer purchase orders (PO) per day through various methods of receipt.
Communicate directly with external vendors obtain customer order status and product information (10% of order tracking process)SOURCING
Discern commission decisions at order entry time and act as necessary (5% of order entry process)FINANCE COMMISSIONS
Interpret customer purchase orders to identify long term contracts and sales agreements (70% of order entry process)AR REV REC
Establish connection for sales agreements and enforce maximum purchasing amount. (50% of sales agreement process)AR REV REC STOP ORDERS

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Generate new customer accounts in system

Review information received from commercial team and validate to create customer account within company system (averaging 610 per day)
Review tax requirements as provided to correctly input information into a streamline process that directly impacts customer invoices (100% of new account set up process)TAX ACCT
Correctly identify customer contacts to drive critical business processes. Problem solve when validation fails to ensure contacts are correctly set up (100% of new account set up process)REV REC and DENIED PARTY LIST
Demonstrate a strong understanding of compliant customer requirements and perform a review at first pass to comply with International Trade Law (100% of new account set up process)REV REC AND DENIED PARTY

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Maintain and work within secure customer portals

Manage account for high security, high profile customer to assist in establishing multiyear contracts.
Navigate through high security customer portal, Exostar, to process customer requirements.
Access secure customer portals to obtain and confirm customer purchase orders.
Practice discursion while using company login information to access customer portals.
Champion problem solving to improve errors made by team and self. Drive to root cause and implement sustainable countermeasures.
Prioritize complex tasks
Effectively organize structure of day to complete priority tasks while meeting service level metric

PROVIDE PHONE SUPPORT

Place phone orders as needed
Practice control of complicated phone requests (direction, pace, tone)
Diffuse irate callers

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We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

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