Information Systems Specialist - Arrington, United States - Blue Ridge Medical Center

Blue Ridge Medical Center

Verified Company

Arrington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

The Information Systems Specialist assist the Director of Information Technology in the administration of all IT infrastructure systems (hosting, network, storage, voice, and cabling), IT Helpdesk operations and Informatics Reporting in a clinical, office setting.

This includes troubleshooting and resolving hardware and software problems in a timely and accurate fashion, the generation of timely company reports and providing end-user training where required.

Good documentation practices will be required for all activities that relate to the configuration and support of these IT systems.

May also be assigned to special projects and must demonstrate a sincere dedication and loyalty to the mission, vision, and core values of BRMC.

Essential Job Duties & Functions:

IT End User - Helpdesk

Responds to reports of computer hardware or software user problems. Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions. Directs problems to appropriate internal or external staff if unable to address.
Installs and configure printers, copiers, and scanners and other IT equipment.
Performs Preventative Maintenance Audits on UPS redundant power supplies and other IT equipment as needed.
Assists personnel of other departments as a computer resource.
Performs IT orientation for new employees and provide IT staff training, as needed.

Network Administration

Assists in managing network infrastructure across multiple company locations, work with OFM technicians to configure and manage firewall rules and VPN access.
Configures and manages security for servers and network infrastructure.
Manages security for building access.
Manages phone systems including firewall, extensions, ring groups and queues, forwarding rules, DID numbers, and automated answering system for normal and inclement weather days.
Performs audits on server backups created by OFM and manage standard and critical updates on servers.
Provides updates to management and staff regarding outages and downtimes.
Performs preventive maintenance on all printers, PCs, laptops, and other IT equipment.
Assists in the inventory and maintenance of all IT equipment and records.

Informatics Reporting

Configures and produces reports weekly, monthly and quarterly for internal and external business needs. Reports may include, but are not limited to, HRSA COVID Report, VDH COVID Vaccination Report, LabCorp Report, UDS Reports, PCMH Reports, Press Ganey Patient Satisfaction Survey Reports, Collective Medical Report, and Patient Birthday Report.
Exports data biweekly for the Press Ganey Patient Satisfaction File Upload and WellPartner File Submission and Collective Medical Upload.
Attends PI Committee meetings. Configures, produces and presents reports to committee.
Performs other duties as assigned by the Director of IT or senior leadership personnel.