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Shift Manager Location: AL-Spanish Post Date: 05-12-23 - New Orleans, United States - PJ's Coffee
Description
Join our Team at PJ's Coffee of New Orleans located in Spanish Fort.Our work environment is Team Oriented, Customer Focused, Fast Paced and Fun. High energy, high enthusiasm and an overwhelming commitment to Customer Service are essential elements
In addition to hourly pay plus tip share, this position does receive
INCENTIVE-BASED BONUSES (gross profit sharing).
Requirements:
Key Responsibilities:
o Understand completely all company policies, procedures, standards, specifications, guidelines, and training programs.
o Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
o Respond to & resolve customer complaints accordingly.
o Coordinate with the General Manager of customer conflict resolutions.
o Ensure that all food and beverages are consistently prepared and served according to the store's recipe and par level standards.
Coordinate with the General Manager on par level standards.
o
Ensure that baristas and shift leaders are following par levels, proper prep is available for each shift, expiration dates are being followed properly, etc.
Ensure that all drinks are made correctly and according to PJ's Brand Standards.
o Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
o Ensure labor percentage standard (set by General Manager) is being met.
o Ensure sales goals (set by the General Manager) are being met.
o Ensure the proper appearance & cleanliness of facility standards are being met.
o Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Ensure cash drawers are being properly opened, closed, and reconciled.
o
Obtaining "change" from the "cash box" in safe when needed.
o
Ensure only authorized personnel are accessing the safe (shift leaders).
o Assist General Manager with deposits as needed.
o Fill in where needed to ensure guest service standards and efficient operations.
o Continually assist upper management in developing and training staff.
o Ensure that all new employees are trained according to the company's training guidelines.
o Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following PJ's preventative maintenance programs.
o Resolve any equipment issues as directed by supervisors.
o Report any employee conduct or company violations directly to all supervisors.
o As specified in "Employee Code of Conduct," "Drug & Alcohol Policy," and "Discrimination & Harassment Policy"
o Execute & record corrective actions when baristas, BOH, or shift leaders are in violation of company policy while being prompt, fair, and consistent when administering corrective action.
o Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the store, employees, and guests.
o Assist General/Assistant Manager in passing regular Health Inspection by local health department and ensure health codes are being followed.
o Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
o Assist with inventory control and ordering.
Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the store's receiving policies and procedures.
o Assist General/Assistant Manager with monthly inventory count if required.o Inform General/Assistant Manager when certain products are running low or have not been restocked.
o Assist General Manager with employee scheduling as needed
o Assist with carrying out store marketing, advertising, and promotional activities and campaigns as set forth by upper management.
PJ's Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making.
Today, PJ's Coffee is recognized for harvesting, roasting,and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea.
In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.PJ's Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold Brew TM
Iced Coffee.
PJ's Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.
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Why do you want to work at PJ's Coffee?
Are you able to commit to a 40-hour work week, including weekends?
Some Perks of Joining PJ's Include:
Flexible Schedules
Enjoyable Work Environment with Supportive Management
Employee Incentives
Growth Potential
"Working at PJ's makes your appreciate the existence of local, community based coffee shops. Most of the customers have been going there for years and their children follow suit. Customers feel comfortable and often end up spending a few hours or more daily at the cafe. Coworkers are trustworthy and hardworking and are all fully capable of handling a large volume of customers on their own. The manager goes out of his way to make sure his employees are well educated about their job so as to better appreciate it."
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