PKI Operations Management - Hardwick, United States - Radiant Ventures
Description
- Responsibility for the PKI Operations department and its results
- Ensuring a stable, secure, and future-oriented operation within the scope of PKI Trust Center & End User Services
- Monitoring compliance with service and operational level agreements (SLA/OLA) as well as agreed customer requirements
- Continuous analysis and evaluation of KPIs and derivation of measures for efficiency improvement
- Driving force behind the improvement process to continuously optimize procedures, processes, and workflows
- Promoting collaboration with internal and external stakeholders, especially with other operational units of BWI
- Informing and advising senior management and other stakeholders on all important activities within the responsibility area
- Ensuring a high level of expertise and promoting continuous training and development of team members
- Disciplinary leadership of experienced team leaders and specialized employees
- Planning and management of on-call duty and shift operations
- Successfully completed studies in (business) informatics, with a focus on IT security advantageous, or a comparable qualification with relevant professional experience
- Minimum of 6 years of professional experience, ideally in the public sector/military environment, with a special focus on the operation of security services (but not limited to)
- In-depth understanding and practical experience in service operation according to ITIL or comparable frameworks
- Strong interest in continuously improving operational continuity
- Proof of
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