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Personal Lines Assistant
1 week ago
Fitts Insurance Agency Southborough, United StatesPOSITION: Personal Lines Assistant Training Program · COMPANY: Fitts Insurance Agency · LOCATION: Southborough, MA · COMPENSATION: $17 to $22 per hourVISION OF THE ROLE: · At Fitts Insurance, a Personal Lines Assistant is a vital part of our team, dedicated to delivering personal ...
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Personal Lines Account Manager
2 weeks ago
Cross Insurance Agency East Providence, United States**Account Managers** are primarily responsible for servicing personal lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals. · Duties of an **Account Manager **include **but are not lim ...
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VP, Personal Lines Underwriting
1 day ago
Mapfre Webster, United StatesReporting to the MAPFRE USA Chief Technical Officer, the VP, Personal Lines Underwriting plays a strategic and transformational leadership role to enable the company to make conscious decisions regarding discipline, transformation, and modernization in order to maintain market co ...
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VP, Personal Lines Underwriting
5 days ago
Mapfre Webster, United StatesReporting to the MAPFRE USA Chief Technical Officer, the VP, Personal Lines Underwriting plays a strategic and transformational leadership role to enable the company to make conscious decisions regarding discipline, transformation, and modernization Underwriting, Personal, Operat ...
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Personal Lines Account Manager
3 weeks ago
Hilb Group Cranston, United StatesOverview: · **Responsibilities**: · - Use discretion and judgement to interpret policy language and communicate changes in coverage to the insured. · - Act as the relationship builder with the account. · - Re-market existing policies as necessary due to non-renewal or to obtain m ...
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Personal Lines Associate Account Manager
2 weeks ago
Hilb Group Southborough, United StatesOverview: · **Responsibilities**: · - Answer and direct incoming calls · - Process and assist with incoming agency mail. · - Perform administrative duties as needed including filing, copying, and fed ex mailings as needed. · - Learn and assist with MA registry forms and processes ...
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Insurance Service Center Rep, Personal Lines
3 weeks ago
MAPFRE Webster, United StatesPrior P/L Insurance experience required · Schedule: Hybrid - minimum 1 day per week in office after the conclusion of training. Looking for candidates within a comfortable driving distance to our Webster, MA campus · Hours: Initial training hours will be Monday thru Friday, 8:00 ...
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Insurance Service Center Rep, Personal Lines
3 weeks ago
MAPFRE Webster, United StatesPrior P/L Insurance experience required · Hours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to ...
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Insurance Service Center Rep, Personal Lines
2 weeks ago
Mapfre Webster, United StatesPrior P/L Insurance experience required · Schedule: Hybrid - minimum 1 day per week in office after the conclusion of training. Looking for candidates within a comfortable driving distance to our Webster, MA campus · Hours: Initial training hours will be Monday thru Friday, 8:0 ...
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Insurance Service Center Rep, Personal Lines
3 weeks ago
Mapfre Webster, United StatesPrior P/L Insurance experience required · Schedule: Hybrid - minimum 1 day per week in office after the conclusion of training. Looking for candidates within a comfortable driving distance to our Webster, MA campus · Hours: Initial training hours will be Monday thru Friday, 8:0 ...
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Insurance Service Center Rep, Personal Lines
3 weeks ago
Mapfre Webster, United StatesPrior P/L Insurance experience required · Schedule: Hybrid - minimum 1 day per week in office after the conclusion of training. Looking for candidates within a comfortable driving distance to our Webster, MA campus · Hours: Initial training hours will be Monday thru Friday, 8:0 ...
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Mapfre Webster, United StatesPrior P/L Insurance experience required · Hours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option t ...
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Insurance Service Center Rep, Personal Lines
2 weeks ago
Mapfre Webster, United StatesPrior P/L Insurance experience required · Hours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option t ...
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Insurance Service Center Rep, Personal Lines
3 weeks ago
Mapfre Webster, United StatesPrior P/L Insurance experience required · Schedule: Hybrid - minimum 1 day per week in office. Looking for candidates within a comfortable driving distance from our Webster, MA campus · Hours: Initial training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and wil ...
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Insurance Service Center Rep, Personal Lines
1 week ago
MAPFRE Insurance Webster, United StatesPrior P/L Insurance experience requiredHours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to wo ...
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Insurance Service Center Rep, Personal Lines
2 weeks ago
Mapfre Webster, United StatesPrior P/L Insurance experience requiredSchedule: Hybrid · Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. · - minimum 1 day per week in office after the conclusion of training. · Looking for can ...
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Insurance Service Center Rep, Personal Lines
2 weeks ago
Mapfre Webster, United StatesPrior P/L Insurance experience requiredHours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. · Check out the role overview below If you are confident you have got the right skills and experience, apply today. · to 4:30 p.m. · ET, and will last approx. · ...
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Edwin J Stochaj Insurance Agency Dudley, United StatesJob Description · Job DescriptionPersonal Lines Insurance Customer Service Representative CSR - STURBRIDGE, MA · We are a fast-growing insurance agency with a team of nice people who help each other. We are excited to add a new person to our team. We are seeking commercial insur ...
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Personal Lines Supervisor
6 hours ago
Deland, Gibson Insurance Associates Inc. Franklin, United StatesPersonal Lines Supervisor · Classification: Salary-Exempt · Location: Franklin or Wellesley, MA · Job Type: Full Time, 40 hours/week · Great opportunity with a well-established, Five Star Accredited Insurance Agency Voted as one of the Best Agencies to Work for through the Insura ...
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Personal Lines Supervisor
1 week ago
Deland, Gibson Insurance Associates Inc. Franklin, United StatesPersonal Lines Supervisor · Classification: Salary-Exempt · Location: Franklin or Wellesley, MA · Job Type: Full Time, 40 hours/week · Great opportunity with a well-established, Five Star Accredited Insurance Agency Voted as one of the Best Agencies to Work for through the Insura ...
Insurance Service Center Rep, Personal Lines - Webster, United States - Mapfre
Description
Prior P/L Insurance experience requiredSchedule: Hybrid - minimum 1 day per week in office after the conclusion of training. Looking for candidates within a comfortable driving distance to our Webster, MA campus
Hours: Initial training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 5-6 weeks. Once training is completed, flexible hybrid hours available Monday thru Friday, beginning as early as 8:00 a.m. and end as late as 8:00 p.m. ET. Working one (1)
Saturday per quarter will be required, with hours being 9:00 a.m. to 3:00 p.m. ET.
Job Summary
The successful ISC representative is enthusiastic, thoughtful and motivated to provide an enhanced level of customer service to our partner agencies, internal and external clients.
Our business is consistently growing and changing and we strive to be at the forefront of providing excellent service, maintaining client relationships, retaining existing business and promoting new business.
Higher graded positions available commensurate with experienceKnowledge, Skills and Abilities
Education: High School Diploma, insurance knowledge and related experience a plus
Experience: Prior P/L experience required. Ideal candidate will have an active P/L Producers license and the ability to maintain license for the duration of employment as an Insurance Service Center Rep, Personal Lines.
Knowledge: Strong endorsement processing experience needed.
Additional Knowledge, Skills and Abilities
Computer skills:
Strong typing and overall computer skills (MS office/outlook/chrome).
Adaptability to new platforms, procedure changes and possible technical issues.
Customer Service:
Communicate in a clear, concise manner while breaking down barriers for the customer
Display active listening skills with a focus on timely resolutions
Display empathy by understanding the customers' needs
Empowered to handle difficult calls using available resources while also maintaining a calm and knowledgeable tone.
Flexibility with scheduling changes to provide customer support (OT/flex schedules)
Display agility to changing skills and tasks as needed to provide customer support
Excellent written communication
Organized and detail oriented
Knowledgeable about services offered by keeping up with procedure changes
Problem Solving:
Ability to make sound business decisions without guidance.
Able to work independently to trouble shoot and problem solve customer issues with available resources (billing material, blogs, wikis, etc...)
Ability to use critical thinking to analyze and resolve a customer issue or provide alternative solutions.
Ability to multi-task to resolve most critical issues while also prioritizing based on high call volume.
Ability to work quickly under pressure
Personal accountability for tasks as well as department/individual goals
Personal/Team development:
Takes accountability for performance of self-using tools provided
Be open and receptive to coaching and feedback towards performance goals with a focus on future career growth for self and others
Collaborate well within a team while providing support to less experienced team members to include peer training.
Focus on innovation by recommending LEAN ideas to bring about process improvements
Bilingual in Spanish a plus
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at
We are proud to be an equal opportunity employer.
