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    Supervisor, Customer Services - Cedar Rapids, United States - Envoy Air

    Envoy Air
    Envoy Air Cedar Rapids, United States

    2 weeks ago

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    Description

    Overview:

    Who we are:


    Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.


    We offer:
    Amazing employee flight privileges within the American Airlines global network
    Training and development programs to take your career to the next level
    Comprehensive health and life benefits (subject to location)

    Responsibilities:
    How will you make an impact?

    Responsibilities


    Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.

    Ensure adequate operational coverage; responsible for scheduling and manpower utilization
    Maintain a safe, dependable and consistent operation
    Conduct Agent observations
    Schedule and administer local training including new hire training
    Investigates and resolves operational issues as well as customer service issues
    Will be provided company uniforms and must adhere to uniform policy
    Participates on operational conference calls, station audits and prepares various reports
    Maintains records such as time and attendance, personnel files and performance
    Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
    Create a positive start to a passengers trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
    Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
    Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
    Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
    Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
    Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
    Collaborate with the internal team to ensure a safe and on-time departure
    May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage

    For a more visual insight of what the Agent position entails, check out our 'Behind the Scenes at Envoy' clip: Agent Video

    #EnvoyOversight


    Qualifications:
    Who are we looking for?

    Requirements


    In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines.

    Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.

    Position Requirements

    Minimum Age: 18

    High school diploma or GED equivalent
    Must possess a valid state drivers license; some license restrictions may prohibit a candidate from being eligible for this position
    Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
    Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
    Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
    Must be able to perform all duties in various weather conditions and time constraints
    Ability to read, write, fluently speak and understand the English language
    Possess the legal right to work in the United States

    Position Preferences

    A minimum of one year of customer service experience
    Some locations may desire previous airline experience including working knowledge of an airlines ticketing system and/or ramp operations

    Additional Details

    Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
    Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
    Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
    In locations handling US mail, must be able to pass a US Postal Service background check
    This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidates history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

    Please note:
    The description is intended to provide a brief overview of the position.

    Its not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position.

    Duties and expectations may be subject to change at any time.

    Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.


    Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

    The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world.

    Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles.

    Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at and
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