Hotel Front Desk Agent - Carlsbad, United States - Heritage Hotel Group

Heritage Hotel Group
Heritage Hotel Group
Verified Company
Carlsbad, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Responsibilities:

  • Greet and welcome guests in a friendly and professional manner
  • Checkin and checkout guests efficiently and accurately
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries, requests, and complaints promptly and courteously
  • Maintain accurate guest records and ensure confidentiality of information
  • Assist with reservations and room assignments
  • Process payments and maintain a balanced cash drawer
  • Coordinate with housekeeping to ensure rooms are clean and ready for guests
  • Answer phone calls and direct them to the appropriate department or staff member
  • Assist with administrative tasks such as filing, data entry, and correspondence

Qualifications:

  • Previous experience in hospitality management or guest services is preferred
  • Bilingual skills (English/Spanish) are a plus
  • Strong communication skills, both verbal and written
  • Excellent customer service skills with a friendly and professional demeanor
  • Proficient in using front desk software systems and phone systems
  • Ability to handle multiple tasks simultaneously while maintaining attention to detail
  • Knowledge of hotel operations and guest relations
  • Ability to work well in a team environment as well as independently

Job Types:
Full-time, Part-time


Pay:
$ $17.50 per hour


Expected hours:
per week


Schedule:

  • 8 hour shift
  • Day shift
  • Evenings as needed
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overnight shift
  • Weekends as needed

Work setting:

  • Inperson

Ability to Relocate:

  • Carlsbad, CA 92011: Relocate before starting work (required)

Work Location:
In person
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