Ambulatory Clinic Department Supervisor - Lancaster, United States - Kaiser Permanente
Description
Job Summary:
Entry level department supervisor to help support the daily management and operations of an ambulatory clinic by
ensuring staff provide high quality, accessible, cost effective, and patient-focused care to members across the continuum which comply with local, state, and federal requirements.
Will support the delivery of nursing/patient care services that adds value, is integrated with business plans, and meets or exceeds quality, costs, clinical, and utilization standards / performance measures.
Essential Responsibilities:
- Coordinates day to day staffing and workflows.
- Supervises daily operations and ensures staff provide the highest quality of care that is in compliance with the Nurse Practice Act, NCQA, TJC, and federal, state, and local requirements.
- Handles customer service complaints and acts as patient advocate to resolve patient care issues.
- Conducts appropriate audits of front and back office work activities.
- Assists in the development of policies and procedures and monitors adherence.
- Instructs staff on current and new work flows.
- Implements and maintains patient care and quality service standards to meet members and internal clients expectations.
- Recommends and evaluates processes to improve systems and patient care services across the continuum of care.
- Determines the appropriate staff mix for clinic operations.
- Assists in providing on going staff development.
- Implements and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.
- Collaborates with physicians, department chief, and department manager in developing the appropriate level of patient care services and the daytoday operations of the department.
- Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
Basic Qualifications:
Experience
- Minimum one (1) year of experience in ambulatory care or other relevant healthcare experience required.
- OR
- Minimum one (1) year in leadership capacity.
- Associates Degree or two (2) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
- N/A
Additional Requirements:
- Excellent customer service skills.
- Ability to manage conflict.
- Ability to instruct clearly.
- Demonstrated interpersonal skills; knowledge of ambulatory care practices/operations/issues.
- Knowledge of applicable regulatory requirements.
- Ability to demonstrate proficiency with electronic health record as indicated within six months of hire.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Minimum one (1) year of supervisory experience.
Notes:
- Support Medical Specialties departments
PrimaryLocation :
California,Lancaster,Antelope Valley Medical Offices
HoursPerWeek : 40
Shift :
Day
Workdays :
Sun, Mon, Tue, Wed, Thu, Fri, Sat
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule :
Full-time
Job Type :
Standard
Employee Status :
Regular
Employee Group/Union Affiliation :
NUE-SCAL-01|NUE|Non Union Employee
Job Level :
Team Leader/Supervisor
Job Category :
Clinical Support
Department :
Antelope Valley Medical Office - Cardiology-Reg Clinic - 0806
Travel :
Yes, 25 % of the Time
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