Service Scheduler - Grand Rapids, United States - EPS Security

EPS Security

Verified Company

Grand Rapids, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Benefits:

Competitive starting pay
Paid training and testing for industry certifications
Career advancement opportunities
Annual merit raises
A robust benefit package (healthcare, dental, vision insurance, life and LTD)
401(K) & company contributions
EPS Security work vehicle
Tool reimbursement
Cell phone reimbursement
Education reimbursement
Paid time off and company holidays

Your Future

About EPS Security
EPS Security is Michigan's largest, family-owned security provider.

For more than 65 years, we've secured homes and businesses all across the Great Lakes state What began as a local security company quickly developed into a state-wide operation.

Now, we occupy offices in four Michigan cities, employ more than 200 Michiganders, and secure 30,000+ satisfied customers. At EPS Security, our employees are the backbone of our safety operations. That's why we are always searching for new talent to add to our teams

EPS Security is an Equal Employment Opportunity (EEO) employer

_#INDSJ_
EPS has an opening for Service Scheduler. This person is responsible for scheduling service tickets and ensuring the customers receive timely responses to their requests. This person will also communicate with EPS technicians and customers when there are changes or delays to the appointment.

Duties include but not limited to:

Scheduling appointments: Manage incoming and existing service requests from customers and schedule tickets for the appropriate technician. Ensure all appointments are scheduled efficiently, with consideration for technician and parts availability and customer needs.
Work with Service Supervisors to ensure all service requests are handled promptly and efficiently, provide updates on status of service requests and escalate issues as needed to Service Supervisors or the Service Manager.
Provide exceptional customer service, be courteous and professional in all communication with the customer.
Work with other departments such as Tech Support, Install, and Customer Care to ensure customers' needs are appropriately handled.
Work with subcontractors to coordinate service requests for outofarea customers.
High School diploma or GED.
Able to handle multiple tasks with high levels of accuracy.
Analytical abilities required to analyze alarm data and research complaints/ inquires.
Effective interpersonal skills are crucial in communication with customer and employees.
Must be efficient in Microsoft Programs.
Must be able to type 35 WPM accurately.
One (1) plus years' experience in scheduling preferred.