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    NOC- Jackson MI - Resource Logistics

    Resource Logistics
    Resource Logistics Jackson, United States

    3 weeks ago

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    Description
    Job Title: NOC Engineer

    Location: Jackson, MI

    Mode : Contract (6+ Months) (Day 1 Onsite)

    Job Description:
    • Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
    • Monitoring and escalation of critical application as per the SOW.
    • Generate and publish Application performance report
    • Provide notification to customers and the service teams for Severity 1 events.
    • Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
    • Central point of contact for technical support teams including status updates for on-going incidents/events.
    • Must have aptitude and attitude to learn / work on new technologies.
    • Should be willing to work in shifts 24x7.
    • Create, update and document system processes and tasks as required.
    • Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
    • Work Closely with Wireless technology groups
    • Cisco IOS and APIC
    • Juniper JUNOS
    • Palo Alto firewalls
    • Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
    • SDN Technology ( SDWAN , NSX or Similar)
    • Layer 2 and 3 network concepts
    • Routing protocols, OSPF and BGP
    • Troubleshooting connectivity issues
    • WAN networking concepts
    • Network documentation
    • IT Service Management applications
    • Monitoring Tools & automation concepts
    Basic Requirements
    • 4+ Years supporting event monitoring is preferred.
    • Hands-on experience with the following:
    o lert monitoring tool experience required. Client Open View Operations -SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.

    o Incident Management and handling

    o ITSM Tool (ServiceNow) exposure

    o Telecommunication Equipment Knowledge (Radio, Wireless Networks,

    o IT communication Tower Hardware.

    o pplication monitoring experience, SAP Monitoring preferred. ( Tools - SolMan, CA Wily)

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