- Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
- Monitoring and escalation of critical application as per the SOW.
- Generate and publish Application performance report
- Provide notification to customers and the service teams for Severity 1 events.
- Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
- Central point of contact for technical support teams including status updates for on-going incidents/events.
- Must have aptitude and attitude to learn / work on new technologies.
- Should be willing to work in shifts 24x7.
- Create, update and document system processes and tasks as required.
- Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
- Work Closely with Wireless technology groups
- Cisco IOS and APIC
- Juniper JUNOS
- Palo Alto firewalls
- Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
- SDN Technology ( SDWAN , NSX or Similar)
- Layer 2 and 3 network concepts
- Routing protocols, OSPF and BGP
- Troubleshooting connectivity issues
- WAN networking concepts
- Network documentation
- IT Service Management applications
- Monitoring Tools & automation concepts
- 4+ Years supporting event monitoring is preferred.
- Hands-on experience with the following:
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2024 Dual Students as Automation Engineers"
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Stellar Ventures Jackson Lake, United StatesDuring the 4-year dual study program, you will attend university in Düsseldorf to obtain a Bachelor of Engineering (B.Eng.) with a specialization in automation technology. At the Siemens training center in Düsseldorf, you will receive practical basic training, and at Amazon in Oe ...
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Boiler Operator
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Quality Engineer
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Quality Engineer
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Yard Specialist
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Consumers Energy Jackson, United States_Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lowe ...
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Heavy Equipment Shop Technician
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Alta Equipment Group Inc. Jackson, United StatesCome work for one of the largest equipment dealers in North America Are you a Technician/Mechanic with diesel, agricultural, or heavy equipment repair experience? If so, then we want you on our team · Technicians are at the backbone of our organization; therefore, we provide them ...
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Assoc System Controller
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Consumers Energy Jackson, United StatesJoin the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower ...
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Assoc System Controller
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Consumers Energy Jackson, United StatesJoin the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower ...
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General Datatech Michigan Center, United StatesGDT employs the most talented, tenured and certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our organization into one of the industry's innovator, solution providers, and shared service experts. Be the ...
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Manager, HR Business Partner
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VetJobs Michigan Center, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
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Ford Motor Company Michigan Center, United StatesJob Description · We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? · Enterpr ...
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NOC Analyst
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Pyramid Consulting Jackson, United StatesImmediate need for a talented Network Operations Center (NOC) Analyst. This is a 06+ Months contract opportunity with long-term potential and is located in Jackson, MI (onsite from day 1) . Please review the job description below and contact me ASAP if you are interested. · Job ...
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Design Engineer III
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Axelon Jackson, United StatesFuel Duct Product Engineer · Pay rate min $47.50 max $ 47.50 · 1st shift-40 hours per week · M- F 8-5 pm · Position Overview: · This Contract Engineer position shall support project leads on new product development projects following a phase gated development approach (PreLaunch/ ...
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NESCO Inc Jackson, United StatesPosition Overview: · This Contract Engineer position shall support project leads on new product development projects following a phase gated development approach (PreLaunch/ProLaunch) for the Aerospace market. The role requires the ability to apply advanced mechanical engineerin ...
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Boiler Operator
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Henry Ford Health System Jackson, United States Full timeGENERAL SUMMARY:Under minimal leadership be responsible for the safe and economical maintenance and operation of all facets of building maintenance. Perform. Preventive maintenance on all HV AC and mechanical equipment; interface with patients; co-workers and other licensed engin ...
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ProjectWise Tech Analyst
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Quality Engineer
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Technique Inc Jackson, United StatesTechnique, Inc. is a Michigan-based stamping, tubing and welding facility offering the shortest lead-times and highest quality parts in the industry. We offer high-speed prototypes, ultra-low volume stampings, tubing and assemblies for production and emergency-based manufacturing ...
Network Operations Center Engineer - Jackson, United States - Quantum World Technologies Inc.
Description
Job Title: NOC Engineer
Location: Jackson, MI
Job Description:
Basic Requirements
Alert monitoring tool experience required. HP Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
Incident Management and handling
ITSM Tool (ServiceNow) exposure
Telecommunication Equipment Knowledge (Radio, Wireless Networks,
IT communication Tower Hardware.
Application monitoring experience, SAP Monitoring preferred. ( Tools – SolMan, CA Wily)