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    client access supervisor - Springfield, MO, United States - Burrell Behavioral Health

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    Description

    Job Description:

    Job Title:
    Client Access Supervisor


    Location:
    Springfield, Missouri


    Employment Type:
    Full-Time


    Job Summary:
    Do you have exceptional communication and leadership skills, along with at least two years of related experience in a medical office, hospital, or customer service environment? Are you passionate about providing top-quality customer service and improving processes to enhance the client experience? Join our team at Burrell Behavioral Health as a Client Access Supervisor


    As a Client Access Supervisor, you'll provide day-to-day leadership for the performance of client access functions, including overseeing scheduling and timecards, answering phone calls and emails, supervising and hiring staff, and maintaining confidentiality of client and proprietary business information.

    Your main responsibilities will include providing direct oversight and support of the Client Access teams, promoting operational efficiency, enhancing the client experience, and adhering to compliance guidelines.


    Springfield, Missouri offers a high quality of life, with a low cost of living, ample outdoor recreational activities, and a thriving arts and cultural scene.

    Join us in delivering exceptional customer service and advancing your career in healthcare administration


    Position Perks & Benefits:

    • Employee benefits package - health, dental, vision, retirement, life, & more
    • Paid time off - 29 days per year including vacation & holiday pay
    • Top-notch training - initial, ongoing, comprehensive, and supportive
    • Career mobility - advancement opportunities/promoting from within
    • Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

    Key Responsibilities:

    • Oversee scheduling and timecards of all office employees to ensure productivity and deadline attainment
    • Answer phone calls and emails from customers and clients and direct them to relevant staff
    • Supervise and ensure compliance with departmental policies and procedures, and relative to client check-in and check-out
    • Monitor non-clinical office supply inventories and order accordingly
    • Interview, hire, and assist with training new team members; coach and mentor existing team members
    • Place an emphasis on client quality, convenience, and customer service
    • Participate in disciplinary actions and performance evaluations
    • Implement programs and practices designed to improve operations, staff retention, and employee engagement
    • Ensure all cash management procedures are followed
    • Maintain confidentiality of client, employee, and proprietary business information
    • Understand and follow all company policies and practices regarding HIPAA and CFR Part II
    • Attend all required management meetings and trainings
    • Perform additional duties and projects as assigned by leadership

    Education and/or Experience Qualifications:

    • Associate's degree or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired
    • Minimum of two-years related experience preferred in medical office, hospital, medical call center or similar customer service environment

    Additional Qualifications:

    • Excellent oral, written, and interpersonal communication skills
    • Ability to build effective relationships within and across departments
    • Strong customer service orientation skills and ability to multitask and be a team player
    • Ability to work independently, strong time management and organizational skills

    Brightli is on a Mission:


    At Brightli, we are dedicated to improving client care, reducing the financial burden of community mental health centers through shared resources, increasing access to mental health and substance use care in our communities, and evolving the behavioral health industry to better meet the needs of our clients.


    As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences.

    If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.


    We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

    Burrell is a Smoke and Tobacco Free Workplace.


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